Patient‑Focused Front Desk Receptionist (Optometry)

Michael J Pfeffer & Associates; Franklin (MA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

Opportunity for advancement

Job summary

Dr. Michael J Pfeffer & Associates in Franklin, MA is seeking a friendly Front Desk Receptionist to welcome patients and support daily operations in a busy optometry practice.

You will greet patients, verify insurance, schedule appointments, and assist with billing and records in a fast-paced clinical environment. A patient-first approach and reliable teamwork are essential for success.

Qualifications

• Experience in a medical/optometry front desk is preferred.
• Strong communication and patient-first attitude.
• Proficient with scheduling software and basic computer apps.

Responsibilities

• Greet and check in patients warmly and professionally.
• Answer calls, schedule appointments, and manage the calendar.
• Verify insurance information and process billing as needed.
• Maintain patient records in the practice management system.
• Coordinate patient flow and communicate wait times.
• Handle inquiries, co-pays, and end-of-day reconciliation.
• Support optometry staff with admin tasks to keep daily operations smooth.

Skills

Communication skills

Interpersonal skills

Multitasking

Organizational skills

Insurance verification

Medical billing (nice to have)

Education

High school diploma

Tools

Scheduling software

Practice management system

Job description

Dr. Michael J Pfeffer & Associates in Franklin, MA is seeking a friendly Front Desk Receptionist to welcome patients and support daily operations in a busy optometry practice.

You will greet patients, verify insurance, schedule appointments, and assist with billing and records in a fast-paced clinical environment. A patient-first approach and reliable teamwork are essential for success.