Front Desk Receptionist

Michael J Pfeffer & Associates; Franklin (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

Opportunity for advancement

Job summary

Michael J Pfeffer & Associates, a trusted optometry practice in Franklin, MA, seeks a friendly Front Desk Receptionist to greet patients and manage the front desk operations with efficiency and warmth.

You will answer calls, schedule appointments, verify insurance, and maintain patient records. This role emphasizes patient-focused service and smooth daily clinic functioning, with opportunities for advancement.

Qualifications

• Experience in a medical, dental, or optometry front desk or receptionist role.
• Strong communication and interpersonal skills with a patient-first attitude.
• Proficiency with scheduling software and basic computer applications.
• Ability to multitask and stay organized in a fast-paced clinical environment.
• Experience with insurance verification and medical billing is a plus.
• High school diploma or equivalent is required.

Responsibilities

• Greet and check in patients in a warm, professional manner
• Answer incoming phone calls, schedule appointments, and manage the appointment calendar
• Verify patient insurance information and process billing as needed
• Maintain accurate patient records and update information in the practice management system
• Coordinate patient flow and communicate wait times effectively
• Handle patient inquiries, co-pays, and end-of-day reconciliation
• Support optometry staff with administrative tasks to ensure smooth daily operations

Skills

Communication

Scheduling software

Multitasking

Patient-first attitude

Education

High school diploma

Tools

Billing systems

Job description

Benefits:

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• Opportunity for advancement

About the Role:

Dr. Michael J Pfeffer & Associates is looking for a friendly and organized Front Desk Receptionist to be the welcoming face of our optometry practice in Franklin, MA. If you thrive in a patient-focused environment and love keeping things running smoothly, this is the perfect opportunity for you!

Responsibilities:

• Greet and check in patients in a warm, professional manner
• Answer incoming phone calls, schedule appointments, and manage the appointment calendar
• Verify patient insurance information and process billing as needed
• Maintain accurate patient records and update information in the practice management system
• Coordinate patient flow and communicate wait times effectively
• Handle patient inquiries, co-pays, and end-of-day reconciliation
• Support optometry staff with administrative tasks to ensure smooth daily operations

Requirements:

• Prior experience in a medical, dental, or optometry front desk or receptionist role preferred
• Strong communication and interpersonal skills with a patient-first attitude
• Proficiency with scheduling software and basic computer applications
• Ability to multitask and stay organized in a fast-paced clinical environment
• Experience with insurance verification and medical billing is a plus
• High school diploma or equivalent required
• Reliable, punctual, and a true team player

About Us:

Dr. Michael J Pfeffer & Associates is a trusted optometry practice serving the Franklin, MA community with personalized, high-quality eye care. Our patients keep coming back because of the attentive, compassionate service they receive from our dedicated team. We pride ourselves on creating a supportive and welcoming workplace where every team member plays a vital role in patient satisfaction.