Patient-Focused Front Desk Medical Assistant

Specialty Medical Practice; Overland Park (KS); On-site; USD 36,000 - 48,000; Full time

Job summary

Specialty Medical Practice in Overland Park, KS, seeks a full-time Front Desk Medical Assistant to support both patient-facing administrative operations and clinical workflow in a weekday office.

The role involves greeting patients, verifying demographics and insurance, handling check-in/check-out, scheduling, and light clinical duties such as rooming patients and recording vital signs. A warm, detailed, and discreet approach is essential for excellent patient experiences.

Qualifications

• Experience in medical front desk or receptionist role preferred.
• Medical assistant certification welcomed but not required.
• Strong communication and interpersonal skills.
• Proficiency with appointment scheduling and basic office software.

Responsibilities

• Greet patients and visitors professionally, creating a welcoming and organized front-office experience.
• Manage patient check-in and check-out, including verification of demographics, insurance information, and required forms.
• Answer and route incoming telephone calls; respond to patient inquiries with professionalism, courtesy, and discretion.
• Schedule, confirm, reschedule, and coordinate patient appointments, referrals, and follow-up visits as directed.
• Maintain accurate patient records, perform chart filing, and protect patient confidentiality.
• Collect and document patient intake information accurately.
• Room patients efficiently, obtain and record vital signs, and prepare patients for provider visits.
• Communicate physician orders, follow-up instructions, and next steps clearly and professionally to patients.
• Assist with light clinical coordination and support the physician during in-office procedures as directed.
• Set up and maintain a sterile field in accordance with office protocols.
• Help maintain a clean, organized, professional, and efficient front-office and clinical environment.
• Support daily office workflow by prioritizing tasks, communicating proactively with providers and team members, and adapting to changing patient needs.

Skills

Medical office experience

Communication skills

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

EHR system

Job description

Specialty Medical Practice in Overland Park, KS, seeks a full-time Front Desk Medical Assistant to support both patient-facing administrative operations and clinical workflow in a weekday office.

The role involves greeting patients, verifying demographics and insurance, handling check-in/check-out, scheduling, and light clinical duties such as rooming patients and recording vital signs. A warm, detailed, and discreet approach is essential for excellent patient experiences.