Patient Flow & Desk Ops Coordinator

Mayo Clinic; Rochester (MN); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical plans

Dental plan

Vision plan

HSA & FSAs

Retirement plan

Job summary

Mayo Clinic in Rochester, MN is looking for a Desk Operations Specialist to support patient visits and coordinate schedules across a multispecialty team. You will prepare patients, verify insurance details, and handle pre-exam information to ensure smooth visits and accurate records.

Responsibilities include coordinating tests, managing patient flow, and assisting the care team with elevations in patient needs.

Qualifications

• High school diploma or GED with at least two years of customer service experience.
• Associate’s Degree preferred; healthcare coursework beneficial.
• Must complete Medical Terminology course within six months if lacking medical education.

Responsibilities

• Coordinate complex appointment schedules and daily activities for a multispecialty practice.
• Prepare patients, complete pre-exam records, and verify demographics and insurance.
• Advise patients on scheduling changes; serve as a contact for patient questions.
• Prepare orders, schedule tests, and document vitals per guidelines.
• Assist with patient flow, navigation, and communications across multiple EMR/applications.

Skills

Customer service

Multitasking

Communication

Conflict de-escalation

Education

High school diploma/GED

Associate’s Degree

Tools

EHR systems

Job description

Mayo Clinic in Rochester, MN is looking for a Desk Operations Specialist to support patient visits and coordinate schedules across a multispecialty team. You will prepare patients, verify insurance details, and handle pre-exam information to ensure smooth visits and accurate records.

Responsibilities include coordinating tests, managing patient flow, and assisting the care team with elevations in patient needs.