Patient Services & Scheduling Specialist

Mayo Foundation for Medical Education and Research; Red Wing (MN); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision plan

HSA/FSAs

Retirement package

Job summary

Mayo Clinic in Minnesota is seeking a patient services associate to support care teams by managing patient visits, coordinating schedules across multispecialty clinics, and preparing patients and materials for appointments. You will verify demographics, insurance information, and communicate scheduling updates and delays to patients clearly.

Requires a high school diploma or GED with one year of customer service; associate degree preferred.

Qualifications

• High school diploma or GED with 1 year of customer service experience.
• Associate degree preferred in healthcare or related field.
• Ability to navigate Windows-based applications and health records systems.
• Strong organizational and verbal/written communication skills.

Responsibilities

• Facilitates patient visits and supports health care providers by coordinating complex appointment schedules.
• Prepares patients and materials for examinations and navigates multiple electronic systems.
• Obtains and verifies patient demographics and insurance information; communicates scheduling updates.
• Acts as a direct contact and resource to patients, handling delays and changes professionally.

Skills

Customer service

Computer skills

Multitasking

Communication

Education

High school diploma

Associate's degree preferred

Tools

EHR systems

Windows OS

Job description

Mayo Clinic in Minnesota is seeking a patient services associate to support care teams by managing patient visits, coordinating schedules across multispecialty clinics, and preparing patients and materials for appointments. You will verify demographics, insurance information, and communicate scheduling updates and delays to patients clearly.

Requires a high school diploma or GED with one year of customer service; associate degree preferred.