Patient-First Medical Office Assistant (Front/Back Office)

novakind Health; Long Beach (CA); On-site; USD 45,000 - 50,000; Full time

Job summary

novakind Health in Long Beach is seeking a Medical Office Assistant to support front-office and back-office operations in our primary care clinic, delivering a patient-first experience. You will greet patients, manage check-ins, scheduling, and payments while ensuring HIPAA compliance.

Experience in medical offices is preferred; proficiency with EHR systems and standard software is required. The role is full-time and on-site in a patient-centric setting.

Qualifications

• Experience in a medical office setting preferred, especially primary care.
• Excellent interpersonal and customer-service skills for patient-centric care.
• Proficient with EHR systems, scheduling tools, and standard office software.
• Strong organization, multitasking and confidentiality in a fast-paced clinic.

Responsibilities

• Greet and assist patients, verify information and assist with check-in/out.
• Schedule appointments, manage prior authorizations and payments.
• Maintain HIPAA-compliant handling of patient data and communications.
• Support front-office and back-office tasks and maintain inventory.
• Coordinate follow-ups, reminders, and patient education.

Skills

Patient communication

Customer service

HIPAA compliance

Attention to detail

Education

High school diploma or equivalent

Medical assistant certificate (CMA/RMA) preferred

Tools

EHR systems

Scheduling tools

Office software

Job description

novakind Health in Long Beach is seeking a Medical Office Assistant to support front-office and back-office operations in our primary care clinic, delivering a patient-first experience. You will greet patients, manage check-ins, scheduling, and payments while ensuring HIPAA compliance.

Experience in medical offices is preferred; proficiency with EHR systems and standard software is required. The role is full-time and on-site in a patient-centric setting.