Medical Office Assistant

novakind Health; Long Beach (CA); On-site; USD 45,000 - 50,000; Full time

Job summary

novakind Health in Long Beach is seeking a Medical Office Assistant to support front-office and back-office operations in our primary care clinic, delivering a patient-first experience. You will greet patients, manage check-ins, scheduling, and payments while ensuring HIPAA compliance.

Experience in medical offices is preferred; proficiency with EHR systems and standard software is required. The role is full-time and on-site in a patient-centric setting.

Qualifications

• Experience in a medical office setting preferred, especially primary care.
• Excellent interpersonal and customer-service skills for patient-centric care.
• Proficient with EHR systems, scheduling tools, and standard office software.
• Strong organization, multitasking and confidentiality in a fast-paced clinic.

Responsibilities

• Greet and assist patients, verify information and assist with check-in/out.
• Schedule appointments, manage prior authorizations and payments.
• Maintain HIPAA-compliant handling of patient data and communications.
• Support front-office and back-office tasks and maintain inventory.
• Coordinate follow-ups, reminders, and patient education.

Skills

Patient communication

Customer service

HIPAA compliance

Attention to detail

Education

High school diploma or equivalent

Medical assistant certificate (CMA/RMA) preferred

Tools

EHR systems

Scheduling tools

Office software

Job description

Position Summary

novakind Health is seeking a compassionate, detail-oriented Medical Office Assistant to support both front-office and back-office operations in our primary care clinic. Your role will be central to delivering an exceptional patient-first experience — from greeting patients and managing administrative tasks to assisting clinical staff and contributing to seamless patient care.

Essential Functions And Responsibilities Of The Job

Front Office & Patient Engagement

• Welcome patients with warmth and professionalism, ensuring a positive first impression of our clinic.
• Manage patient check-ins and check-outs: verify insurance and information, perform prior authorizations, gather updated demographics, and process payments.
• Schedule, confirm, and coordinate patient appointments using our EHR system.
• Answer incoming calls and messages, triage appropriately, and ensure timely responses to patient inquiries.
• Maintain strict confidentiality and HIPAA compliance for all patient interactions and data.
• Assist patients with onboarding and check-in in forms.

Back Office Support

• Maintain clinical inventory: monitor supply levels, place orders, and track usage to support efficient operations.
• Support follow-up care coordination: send care reminders, schedule follow-ups, and assist with patient education.
• Additional cross-training and development opportunities available.

Experience

• Previous experience in a medical office setting strongly preferred, especially in primary-care or patient-facing roles.
• Excellent interpersonal and customer-service skills; the ability to build rapport with patients and deliver a patient-centric experience.
• Proficiency with electronic health-record (EHR) systems, scheduling tools, and standard office software.
• Strong organizational skills, attention to detail, ability to multitask, prioritize, and stay composed in a fast-paced environment.
• Commitment to the values of direct-primary-care: service-oriented, proactive, relationship-based.

Skills And Qualifications

• Education: High school diploma or equivalent required; graduation from a medical‑assistant program or certificate preferred.
• Certification: Medical Assistant certification (CMA, RMA, or equivalent) preferred.

Work Environment

• Full-time role in a family-medicine direct-primary-care practice.
• Combination of front-office administration and back-office clinical support duties.
• Collaborative, team-oriented culture where each employee contributes to patient care and practice success.
• Located in Long Beach, CA — serving a diverse patient population and working within a model that emphasizes access, value, and longevity of care.

Compensation

• Annual equivalent for full-time (40 hrs/week) would be roughly $45,000 to $50,000, depending on experience and responsibilities.
• Final salary will depend on experience, certification status, scope of responsibilities in the clinic.

Novakind Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training in accordance with the California Fair Employment and Housing Act (FEHA).

Any offer of employment is strictly contingent upon the successful completion of a comprehensive background check, professional reference checks, and full verification of required clinical credentials, licenses, and insurability.