Patient-First Admin Coordinator: Insurance & Scheduling

OASIS MENTAL HEALTH CENTERS MEDICAL LLC; Paramus (NJ); On-site; USD 33,062 - 41,328; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Medical, dental, and vision benefits

Life insurance

Employee discount

Job summary

Oasis Mental Health Centers Medical LLC is seeking full-time Administrative Coordinators across New Jersey to assist Consultation Coordinators in initiating Spravato and Transcranial Magnetic Stimulation (TMS) treatment. Locations include North Jersey, Iselin, Millburn, Paramus, and more.

You will verify insurance benefits, submit prior authorizations, schedule appointments, and maintain accurate CRM/EHR records while serving as the main point of contact for prospective patients to ensure timely

Qualifications

• Bachelor’s degree or medical assistance certification/licensure.
• Experience in behavioral health.
• Experience with EHR and CRM software.
• Proficiency in Microsoft Office applications.
• Customer service experience.

Responsibilities

• Submit and follow up on prior authorization requests to insurance companies.
• Troubleshoot insurance obstacles that may prevent a patient from starting treatment.
• When an authorization is denied, file appeals.
• Renew or resubmit authorizations for patients in continuous Spravato care.
• Serve as the main point of contact for the prospective patient and oversee all administrative steps to start treatment.
• Maintain clear and well‑written documentation of all patient communications in the CRM.
• Keep patient cases up to date in the CRM and ensure all required documentation is uploaded or entered into the EHR.
• Maintain clear and consistent communication with Consult Coordinators to align priorities and focus on correct cases.

Skills

Customer service

Communication

Problem-solving

Education

Bachelor’s degree or medical assistance certification/licensure

Tools

EHR software

CRM software

Microsoft Office

Job description

Oasis Mental Health Centers Medical LLC is seeking full-time Administrative Coordinators across New Jersey to assist Consultation Coordinators in initiating Spravato and Transcranial Magnetic Stimulation (TMS) treatment. Locations include North Jersey, Iselin, Millburn, Paramus, and more.

You will verify insurance benefits, submit prior authorizations, schedule appointments, and maintain accurate CRM/EHR records while serving as the main point of contact for prospective patients to ensure timely