Administrative Coordinator

OASIS MENTAL HEALTH CENTERS MEDICAL LLC; Woodbridge Township (NJ); On-site; USD 33,062 - 41,328; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Medical/Dental/Vision benefits

Life insurance

Employee discount

Job summary

OASIS MENTAL HEALTH CENTERS MEDICAL LLC is seeking a full-time Administrative Coordinator to support Consultation Coordinators across New Jersey in assisting patients with their treatment journeys. Responsibilities include submitting prior authorizations, managing patient scheduling, and ensuring proper documentation in the CRM and EHR systems. The ideal candidate will have a relevant degree or certification, experience in behavioral health, and strong organizational skills. A competitive salary of $24–$30 per hour based on experience and a comprehensive benefits package are offered.

Qualifications

• Experience working in behavioral health is preferred.
• Proficiency in Microsoft Office applications required.
• Customer service experience is necessary.

Responsibilities

• Submit prior authorizations and verify insurance benefits.
• Maintain clear documentation of all patient communications.
• Assist with scheduling appointments for patients.

Skills

Organized and detail oriented

Problem-solving skills

Customer service

Education

Bachelor’s degree or Medical Assistant certification/licensure

Tools

EHR software

CRM software

Microsoft Office applications

Job description

Career Opportunities with OASIS MENTAL HEALTH CENTERS MEDICAL LLC

Are you ready for new challenges and new opportunities?

Join our team!

We are seeking full‑time Administrative Coordinators across the state of New Jersey to support our team of Consultation Coordinators in helping patients get into treatment for Spravato and Transcranial Magnetic Stimulation (TMS). The Administrative Coordinator works on patient cases as assigned by their Consult Coordinator(s) to ensure patients begin treatment quickly.

Locations

• North Jersey
• Iselin
• Millburn
• Paramus
• South Jersey
• Cherry Hill
• Freehold
• Forked River
• Tinton Falls

Role Overview

The role collaborates with various departments throughout the company to complete the patient journey efficiently. Key duties include submitting prior authorizations, verifying insurance benefits, scheduling patients, verifying documentation, and providing exceptional service.

Benefits Package

• Competitive pay, $24‑$30 per hour based on experience
• 401(k) with company match
• Paid time off
• Medical/Dental/Vision benefits
• Life insurance
• Employee discount

Responsibilities

• Troubleshoot insurance obstacles that may prevent a patient from starting treatment.
• Submit and follow up on prior authorization requests to insurance companies.
• File appeals when an authorization is incorrectly denied.
• Renew or resubmit authorizations for patients in continuous Spravato care.
• Serve as the main point of contact for prospective patients and oversee administrative work needed to start treatment.
• Maintain clear and well‑written documentation of all patient communications in the CRM.
• Always maintain empathy and respect when communicating with patients.
• Keep patient cases in the CRM up to date and ensure all required documentation is uploaded to the EHR.
• Communicate clearly and consistently with Consult Coordinators regarding priorities and case status.

Scheduling

• Assist with scheduling appointments for prospective and established patients.
• Notify supervisor of any availability issues that may impact scheduling.
• Audit Spravato charts as needed.
• Maintain compliance with REMS, DEA, and Medication Log.
• Make and receive calls to and from prospective or current patients.
• Send and review financial plan quotes regarding treatment cost.
• Maintain office organization and supplies inventory.
• Fulfill and, if necessary, elevate medical record requests.
• Manage and order Spravato inventory.
• Ensure a clean, safe, and therapeutic environment for daily treatment sessions.

Preferred Experience & Qualifications

• Bachelor’s degree or Medical Assistant certification/licensure.
• Experience working in behavioral health.
• Experience with EHR and CRM software.
• Proficiency in Microsoft Office applications.
• Customer service experience.

The Ideal Candidate

• Organized and detail oriented.
• Proud of their work.
• Passionate about mental health and making a positive impact.
• Strong work ethic and high integrity.
• Excellent problem‑solving skills.
• Demonstrates initiative.
• Maintains a patient‑first mentality.
• Takes ownership of responsibilities.
• Has a flexible schedule and reliable transportation.