Patient Financial Specialist

CoxHealth; Springfield (MO); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Retirement with Employer Match

Job summary

CoxHealth is seeking a Patient Financial Services Billing Assistant in Springfield, MO. The role focuses on resolving outstanding accounts receivable, answering patient billing questions, and explaining charges with HIPAA compliance.

The ideal candidate has basic billing software knowledge and strong communication skills, along with attention to detail and a customer-service mindset. On-site duties and 40-hour weeks apply.

Qualifications

• Requires a high school diploma or equivalent.
• Prefer 1 year of business office experience.
• Ability to clearly explain billing concepts to patients.

Responsibilities

• Handle patient inquiries about medical bills, charges, and payment plans.
• Explain statements and assist with collections while maintaining HIPAA compliance.
• Investigate billing discrepancies, claim denials, or errors and update patient records.
• Provide information about insurance benefits, copays, and out-of-pocket costs.
• Respond to calls regarding billing questions and payment arrangements.

Skills

Excellent communication

Customer service

Attention to detail

Problem solving

Basic computer skills

Education

High School diploma or equivalent

Tools

Billing software

Electronic Health Records (EHR)

Job description

Facility

CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807

Department

1688 Patient Financial Services

Scheduled Weekly Hours

40

Hours

8:00 AM - 4:30 PM

Work Shift

Day Shift (United States of America)

CoxHealth Is a Leading Healthcare System Serving 25 Counties Across Southwest Missouri And Northern Arkansas. The Organization Includes Six Hospitals, 5 ERs, And Over 80 Clinics. CoxHealth Has Earned The Following Honors For Workplace Excellence

• Named one of Modern Healthcare’s Best Places to work five times.
• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
• For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description

Has a basic knowledge of all office functions and is responsible for completing work assignments efficiently resulting in the desired reduction of outstanding accounts receivable. Handling patient inquiries regarding their medical bills, addressing concerns about charges, explaining billing statements, assisting with payment plans and payments, following up on outstanding balances, and resolving any billing discrepancies while maintaining a high level of Customer Service and adhering to HIPAA regulations. Respond to incoming calls from patients regarding billing questions, concerns about their statements and payments and payment arrangements. Clearly explaining complex medical billing terms and break down charges on patient statements. Investigate and address billing discrepancies, claim denials, or errors on patient accounts. Update patient information and billing details and noting accurately within the billing systems. Provide information about insurance benefits, copays, deductibles, and out of pocket costs. Adhere to HIPAA privacy guidelines when handling patient medical information.

Education

Required: High School diploma or equivalent

Experience

Preferred: 1 year business office experience

Skills

• Excellent communication skills: Ability to clearly explain complex medical billing concepts to patients in a friendly and understandable manner.
• Strong customer service ethic: commitment to providing excellent customer service to patients, even when dealing with difficult situations.
• Attention to detail: accuracy in date entry and handling sensitive patient information.
• Problem-solving Skills: Ability to identify and resolve billing issues efficiently
• Basic computer proficiency: familiarity with billing software and navigating electronic health records

Licensure/Certification/Registration

N/A