Patient Financial Specialist

coxhealth; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Retirement with Employer Match

Job summary

CoxHealth in Springfield, Missouri, seeks a dedicated Patient Financial Services billing associate. You will handle patient billing inquiries, explain charges, and assist with payment plans while upholding HIPAA standards.

This role supports timely resolution of balances within a six-figure patient account environment. The position is full-time, on-site in the 1688 Patient Financial Services department, with a typical 40-hour week, 8:00 AM to 4:30 PM, Day Shift.

Qualifications

• High School diploma or equivalent required.
• 1 year business office experience preferred.
• Strong communication and customer service skills required.

Responsibilities

• Respond to patient billing inquiries and explain charges.
• Address billing discrepancies and follow up on outstanding balances and payment plans.
• Maintain HIPAA privacy when handling patient information.

Skills

Excellent communication skills

Strong customer service ethic

Attention to detail

Problem-solving skills

Basic computer proficiency

Billing software

Electronic Health Records (EHR)

Education

High School diploma or equivalent

Tools

Billing software

Electronic Health Records (EHR)

Job description

Facility

CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807

Department

1688 Patient Financial Services

Scheduled Weekly Hours

40

Hours

8:00 AM - 4:30 PM

Work Shift

Day Shift (United States of America)

About CoxHealth

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

Notable Honors

• Named one of Modern Healthcare's Best Places to work five times.
• Named one of America's Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

Job Description

Has a basic knowledge of all office functions and is responsible for completing work assignments efficiently resulting in the desired reduction of outstanding accounts receivable. Handling patient inquiries regarding their medical bills, addressing concerns about charges, explaining billing statements, assisting with payment plans and payments, following up on outstanding balances, and resolving any billing discrepancies while maintaining a high level of Customer Service and adhering to HIPAA regulations. Respond to incoming calls from patients regarding billing questions, concerns about their statements and payments and payment arrangements. Clearly explaining complex medical billing terms and break down charges on patient statements. Investigate and address billing discrepancies, claim denials, or errors on patient accounts. Update patient information and billing details and noting accurately within the billing systems. Provide information about insurance benefits, copays, deductibles, and out of pocket costs. Adhere to HIPAA privacy guidelines when handling patient medical information.

Education

• Required: High School diploma or equivalent

Experience

• Preferred: 1 year business office experience

Skills

• Excellent communication skills: Ability to clearly explain complex medical billing concepts to patients in a friendly and understandable manner.
• Strong customer service ethic: commitment to providing excellent customer service to patients, even when dealing with difficult situations.
• Attention to detail: accuracy in date entry and handling sensitive patient information.
• Problem-solving Skills: Ability to identify and resolve billing issues efficiently
• Basic computer proficiency: familiarity with billing software and navigating electronic health records

Licensure/Certification/Registration

N/A