Patient Financial Specialist

CoxHealth; United States; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Retirement with Employer Match

Benefits

Job summary

CoxHealth in Springfield, MO, is seeking a Patient Financial Services specialist to manage billing inquiries, explain charges, and assist with payment plans. You will respond to patient questions, investigate discrepancies, and support accurate billing in a fast-paced, patient-focused environment.

The role emphasizes clear communication, attention to detail, and adherence to HIPAA guidelines while delivering excellent customer service.

Qualifications

• High School diploma or equivalent.
• 1 year business office experience preferred.
• Experience in medical billing is a plus.

Responsibilities

• Handle patient inquiries regarding their medical bills and charges.
• Explain billing statements and assist with payment plans and payments.
• Follow up on outstanding balances and resolve billing discrepancies.
• Respond to calls regarding billing questions and statements with clear explanations.
• Maintain HIPAA privacy while updating patient information in billing systems.

Skills

Communication skills

Customer service

Attention to detail

Problem solving

Basic computer skills

Education

High School diploma

Tools

Billing software

EHR

Job description

Facility: CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807 Department: 1688 Patient Financial Services Scheduled Weekly Hours: 40 Hours: 8:00 AM - 4:30 PM Work Shift: Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group. Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description: Has a basic knowledge of all office functions and is responsible for completing work assignments efficiently resulting in the desired reduction of outstanding accounts receivable. Handling patient inquiries regarding their medical bills, addressing concerns about charges, explaining billing statements, assisting with payment plans and payments, following up on outstanding balances, and resolving any billing discrepancies while maintaining a high level of Customer Service and adhering to HIPAA regulations. Respond to incoming calls from patients regarding billing questions, concerns about their statements and payments and payment arrangements. Clearly explaining complex medical billing terms and break down charges on patient statements. Investigate and address billing discrepancies, claim denials, or errors on patient accounts. Update patient information and billing details and noting accurately within the billing systems. Provide information about insurance benefits, copays, deductibles, and out of pocket costs. Adhere to HIPAA privacy guidelines when handling patient medical information.

Education:

• Required: High School diploma or equivalent

Experience:

• Preferred: 1 year business office experience

Skills:

• Excellent communication skills: Ability to clearly explain complex medical billing concepts to patients in a friendly and understandable manner.
• Strong customer service ethic: commitment to providing excellent customer service to patients, even when dealing with difficult situations.
• Attention to detail: accuracy in date entry and handling sensitive patient information.
• Problem-solving Skills: Ability to identify and resolve billing issues efficiently
• Basic computer proficiency: familiarity with billing software and navigating electronic health records

Licensure/Certification/Registration:

• N/A

Are you ready to make a meaningful impact in your community? At CoxHealth, we don’t just provide medical services; we've created an atmosphere where innovation, collaboration, values, and excellence come together to transform lives. Whether you desire to work in a clinical or non-clinical capacity, CoxHealth has the perfect position for you! CoxHealth is the region’s employer of choice because we keep our mission, vision, and values in mind with every decision for our employees and our patients.

OUR MISSION To improve the health of the communities we serve.

OUR VISION To be the best for those who need us.

OUR VALUES Safety, compassion, respect, and integrity.

CoxHealth is the area leader in health care and community involvement, with six hospitals, more than 80 clinics, five ERs and more than 14,000 employees throughout southwest Missouri. We offer a wide range of treatments and services to help with whatever health needs you might have. Whether you're about to become a parent, have an illness or need medical information, we’re here for you. And if your goal is to live a healthy, balanced life with the best tools available, we can help with that, too.

We know that your health and the health of your loved ones are some of the most personal, important parts of your life. That's why we keep our Mission, Vision and Values at the center of everything we do, every day. Thank you for choosing CoxHealth.