Patient Financial Solutions Specialist

Baxter; Mountain Home (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Baxter Health is seeking a Patient Financial Services Specialist to assist patients with resolving outstanding balances and to act as a liaison among hospital departments and physicians’ offices. The role requires strong communication, organization, and knowledge of Medicare/Medicaid and third‑party insurance.

Applicants should have a high school diploma, 12–18 months of related healthcare or customer service experience, and be proficient with hospital software.

Qualifications

• High School Diploma or equivalent required.
• 12–18 months related healthcare or customer service experience.
• Proficient with technology and hospital-specific computer systems.
• Effective telephone and in-person communication.
• Ability to organize and prioritize workload to meet monthly goals.
• Detail oriented; able to complete legal documents per policy.
• Knowledge of Medicare, Medicaid and third-party insurance to explain benefits.
• Ability to run insurance eligibility, process payments, and input data.
• Professional and respectful customer service demeanor.
• Ability to work independently and handle stressful situations.

Responsibilities

• Assist patients in resolving outstanding balances.
• Act as a liaison between hospital departments and physicians’ offices.
• Review accounts with knowledge of Medicare/Medicaid and other insurers.
• Verify insurance eligibility and input payments accurately.
• Maintain proper documentation and follow Baxter Health policies.

Skills

Communication skills

Organization

Customer service

Problem solving

Education

High School Diploma

Tools

Hospital software

Job description

Baxter Health is seeking a Patient Financial Services Specialist to assist patients with resolving outstanding balances and to act as a liaison among hospital departments and physicians’ offices. The role requires strong communication, organization, and knowledge of Medicare/Medicaid and third‑party insurance.

Applicants should have a high school diploma, 12–18 months of related healthcare or customer service experience, and be proficient with hospital software.