Specialist - Patient Financial Services

Baxter; Mountain Home (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Baxter Health is seeking a Patient Financial Services Specialist to assist patients with resolving outstanding balances and to act as a liaison among hospital departments and physicians’ offices. The role requires strong communication, organization, and knowledge of Medicare/Medicaid and third‑party insurance.

Applicants should have a high school diploma, 12–18 months of related healthcare or customer service experience, and be proficient with hospital software.

Qualifications

• High School Diploma or equivalent required.
• 12–18 months related healthcare or customer service experience.
• Proficient with technology and hospital-specific computer systems.
• Effective telephone and in-person communication.
• Ability to organize and prioritize workload to meet monthly goals.
• Detail oriented; able to complete legal documents per policy.
• Knowledge of Medicare, Medicaid and third-party insurance to explain benefits.
• Ability to run insurance eligibility, process payments, and input data.
• Professional and respectful customer service demeanor.
• Ability to work independently and handle stressful situations.

Responsibilities

• Assist patients in resolving outstanding balances.
• Act as a liaison between hospital departments and physicians’ offices.
• Review accounts with knowledge of Medicare/Medicaid and other insurers.
• Verify insurance eligibility and input payments accurately.
• Maintain proper documentation and follow Baxter Health policies.

Skills

Communication skills

Organization

Customer service

Problem solving

Education

High School Diploma

Tools

Hospital software

Job description

SUMMARY:

The Patient Financial Services Specialist is responsible for assisting all our patients in resolving any outstanding balances, and acting as a patient liaison between hospital departments, physicians’ office, etc.

BAXTER HEALTH COMPLIANCE RESPONSIBILITIES

Understands and adheres to Baxter Health standards as they appear in Healthstream Policy Manager.

Required to work with the Baxter Health Staff and Patient Accounts Manager regularly to carryout, initiate and/or implement best practices for the Baxter Health Patient Financial Services Department.

JOB REQUIREMENTS

Education: High School Diploma or equivalent.

Experience: 12 to 18 months related healthcare and/or customer service

Certification: N/A

License:N/A

Other: Must be proficient with technology, comfortable learning and using several hospital-specific computer-based programs

Ability to communicate effectively by telephone and in person

Ability to thoroughly organize and prioritize workload to meet monthly production goals

Ability to handle a variety of work tasks while remaining detail oriented; able to fill out legal documents and follow policy standards

Excellent follow-through skills, ensuring proper documentation is gathered when necessary

Knowledge of Medicare, Medicaid and all third party insurance in order to review accounts and be able to explain benefits in a way that patients have a clear understanding.

Ability to run insurance eligibility, input credit card payments, and accurately input data

Ability to act professionally and respectfully in all customer service situations

Proven ability to think critically and rationally under stress while maintaining a positive attitude

Ability to work independently with little supervision

Primary Source Verification:

Original Transcripts

Safety Sensitive Designation:

No

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to perform the following:must have the ability to communicate effectively, orally and in writing, to solve problems and make decisions. Spend eight (8) hours or more in front of a computer, monitor or similar screen utilizing a keyboard and/or mouse, daily. Ability to regularly stand and walk, occasionally bend, squat and twist, and occasionally lift up to 20 pounds using proper body mechanics. Must have a keen sense of hearing and visual acuity, with or without correction. Must be able to handle critical and highly stressful situations with efficiency and composure.

Work Environment

Office setting, within a hospital environment

Position Type and Expected Hours of Work

This is a position in a hospital setting which is open 24 hours a day, 365 days a year.

Flexible work schedule, 5 days a week, Monday – Friday, 8-hour shifts.