Patient Financial Services Rep Associate

UK St. Claire; Kentucky; On-site; USD 32,000 - 42,000; Full time

Job summary

UK St. Claire in Ashland, Kentucky is seeking a Billing/Patient Financial Services professional to join our team.

This role focuses on accurate account management, timely documentation, and effective communication with insurers and internal stakeholders to resolve financial matters. You will perform daily billing tasks, follow-up, cash management, and denials prevention; update patient financial information in required systems; and ensure compliance with policies and regulations while

Qualifications

• High school diploma or equivalent is required.
• 0-2 years of experience in patient financial services or a related field.
• Ability to maintain accuracy in documentation and data entry.

Responsibilities

• Process daily billing tasks, follow-up, cash management, and denials prevention as directed.
• Update patient financial information in required systems with accuracy.
• Ensure compliance with policies and regulations and communicate with insurers and stakeholders.
• Document actions and resolutions in systems in a timely manner.
• Escalate unresolved issues to supervisors and participate in process improvements.

Skills

Customer service

Billing and follow-up

Attention to detail

Effective communication

Team collaboration

Education

High school diploma or equivalent

Job description

At UK St. Claire, our staff is our greatest asset in the mission to create a healthier and more prosperous population. We strive to foster the talent and potential of our employees and prioritize safe working conditions and equal compensation rates to ensure that continual growth is possible. UKSC is a nurturing workplace for all healthcare professionals. We invite you to explore our current job openings and see if our opportunities could be the right fit for you.

Job Description :

Job Summary

Responsible for supporting patient financial services by ensuring accurate account management, timely documentation, and effective communication. Provides superior customer service to insurers, and internal stakeholders to facilitate resolution of financial matters. Ensures compliance with departmental policies, procedures, and regulations while maintaining professionalism in all interactions. Coordinates with team members and leadership to resolve inquiries, improve processes, and contribute to the overall efficiency of patient financial operations.

Essential Functions

• Completes assigned daily responsibilities related to billing, follow‑up, cash management, or denials prevention in accordance with departmental priorities and supervisor direction.
• Accesses and accurately updates patient financial information in required systems and databases.
• Adheres to departmental policies, procedures, and regulatory guidelines to ensure compliance.
• Responds to insurance, and internal stakeholder inquiries with professionalism and courtesy.
• Collaborates with team members and cross‑departmental staff to resolve account‑related issues.
• Documents all actions, communications, and resolutions in systems in an accurate and timely manner.
• Identifies and escalates unresolved concerns to appropriate supervisors or leadership.
• Assumes ownership of customer concerns by providing thorough follow‑up and resolution.
• Maintains professional representation of the organization in all customer interactions.
• Performs other duties as assigned.

Education Requirement

High school diploma or equivalent

Experience Requirement

0-2 years of experience

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part‑time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures

N/A

Working Conditions

• A. Lifting, pushing, and/or pulling objects up to 50lbs:2. Occasional (< 10% of the time)
• B. Lifting, pushing, and/or pulling objects over 50lbs:1. Never
• C. Standing or walking with objects up to 10lbs:3. Intermittent (10% - 50% of the time)
• D. Standing or walking with objects up to 25lbs:2. Occasional (< 10% of the time)
• E. Sitting at the computer workstation for extended periods:3. Intermittent (10% - 50% of the time)
• F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials:2. Occasional (< 10% of the time)
• G. Repetitive motion:3. Intermittent (10% - 50% of the time)
• H. Working at heights above 4 feet:1. Never
• I. Working in confined spaces:1. Never
• J. Risk of injuries from use of equipment on the job:2. Occasional (< 10% of the time)
• K. Job‑related travel:2. Occasional (< 10% of the time)
• L. Loud noises:1. Never
• M. Temperature extremes:1. Never
• N. Hazardous chemicals and fumes including waste:2. Occasional (< 10% of the time)
• O. Radiation:1. Never
• P. Burns:1. Never
• Q. Cuts/Punctures:2. Occasional (< 10% of the time)
• R. Bloodborne/airborne pathogens:2. Occasional (< 10% of the time)
• S. Recombinant DNA or viral vectors:1. Never
• T. Combative/violent people:1. Never
• U. Animal handling (including carcasses):1. Never
• V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds.

Department

Denials

Shift

Days (United States of America) (inactive)

Time Type

Full time

Address

2201 Lexington Ave

City, State

Ashland, Kentucky