Patient Financial Services Specialist II

Baton Rouge General Medical Center; Baton Rouge (LA); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

Professional development

Paid time off

Flexible schedules

Baton Rouge General Fit! program

Job summary

Baton Rouge General Medical Center in Baton Rouge, LA is seeking a detail-oriented Accounts Receivable Specialist to help ensure accurate billing and timely patient care support.

You will analyze outstanding balances, establish payment plans, process ACM claims, attach EOBs, and monitor denials while maintaining HIPAA compliance. Join a team that values professional development, comprehensive benefits, and flexible options as part of a respected local healthcare leader.

Qualifications

• Detail-oriented with strong organizational and investigative skills.
• Self-motivated and proactive with a customer-first mindset.
• Prior experience in all phases of business office operations and insurance collections.
• High School Diploma or GED preferred.
• Excellent understanding and knowledge of Commercial Insurance.
• Familiarity with HIPAA regulations related to medical records and financial data.
• Knowledge of safety practices relevant to billing and administrative roles.

Responsibilities

• Analyze and follow up on outstanding balances to ensure timely reimbursement.
• Process claims into ACM and resolve invalid/rejected claims within 5 days; document status and refer issues to management.
• Process hard copy claims for payment.
• Attach EOBs for secondary/tertiary claims.
• Ensure compliance with timely filing guidelines and fee schedule review.
• Maintain practice responses to communications.
• Create and respond to spreadsheets.
• Monitor missing responses and escalate as needed.
• Resolve 'unable to bill' claims by verifying insurance information.
• Investigate reports and monitor denial trends provided by management.
• Perform other duties as assigned.

Skills

Detail-oriented

Organizational skills

Investigative skills

Self-motivated

Customer-first mindset

Commercial insurance knowledge

HIPAA familiarity

Safety practices knowledge

Education

High School Diploma or GED

Tools

Ambulatory Claims Manager (ACM)

Excel

Job description

Baton Rouge General Medical Center in Baton Rouge, LA is seeking a detail-oriented Accounts Receivable Specialist to help ensure accurate billing and timely patient care support.

You will analyze outstanding balances, establish payment plans, process ACM claims, attach EOBs, and monitor denials while maintaining HIPAA compliance. Join a team that values professional development, comprehensive benefits, and flexible options as part of a respected local healthcare leader.