Patient Financial Services Specialist

Banner Health; Sterling (CO); On-site; USD 25,000 - 38,000; Full time

Job summary

Banner Health in Sterling, Colorado is seeking a Patient Financial Services Representative to support patient calls, registration, and payments in the call center, with potential progression to front desk duties. The role emphasizes accurate demographic verification, insurance validation, and clear communication with patients and clinical staff to maximize reimbursement and patient satisfaction.

Shift details include Mon-Fri, 8‑hour shifts, with some flexibility; opportunities to grow within

Qualifications

• High school diploma/GED or equivalent.
• Knowledge of patient financial services and insurance processes.
• Ability to manage multiple tasks simultaneously with minimal supervision.
• Strong interpersonal, oral, and written communication skills.
• Experience with common office software.

Responsibilities

• Answers phones, schedules appointments, and registers patient and insurance information.
• Verifies insurance eligibility, pre-certifications, referrals, and authorizations.
• Calculates and collects patient liability; explains payment policies and resources.
• Posts payments/charges and balances cash drawer daily.
• Maximizes reimbursement by scheduling per payor guidelines and confirms next-day visits.
• Provides patient services to support flow and communicates with care teams.

Skills

Interpersonal skills

Oral communication

Written communication

Education

High School Diploma/GED

Job description

Banner Health in Sterling, Colorado is seeking a Patient Financial Services Representative to support patient calls, registration, and payments in the call center, with potential progression to front desk duties. The role emphasizes accurate demographic verification, insurance validation, and clear communication with patients and clinical staff to maximize reimbursement and patient satisfaction.

Shift details include Mon-Fri, 8‑hour shifts, with some flexibility; opportunities to grow within