Patient Financial Services Representative Sterling

Banner Health; Sterling (CO); On-site; USD 25,000 - 38,000; Full time

Job summary

Banner Health in Sterling, Colorado is seeking a Patient Financial Services Representative to support patient calls, registration, and payments in the call center, with potential progression to front desk duties. The role emphasizes accurate demographic verification, insurance validation, and clear communication with patients and clinical staff to maximize reimbursement and patient satisfaction.

Shift details include Mon-Fri, 8‑hour shifts, with some flexibility; opportunities to grow within

Qualifications

• High school diploma/GED or equivalent.
• Knowledge of patient financial services and insurance processes.
• Ability to manage multiple tasks simultaneously with minimal supervision.
• Strong interpersonal, oral, and written communication skills.
• Experience with common office software.

Responsibilities

• Answers phones, schedules appointments, and registers patient and insurance information.
• Verifies insurance eligibility, pre-certifications, referrals, and authorizations.
• Calculates and collects patient liability; explains payment policies and resources.
• Posts payments/charges and balances cash drawer daily.
• Maximizes reimbursement by scheduling per payor guidelines and confirms next-day visits.
• Provides patient services to support flow and communicates with care teams.

Skills

Interpersonal skills

Oral communication

Written communication

Education

High School Diploma/GED

Job description

Primary City/State: Sterling, Colorado
Department Name: Sterling PCP RHC
Work Shift: Day
Job Category: Revenue Cycle

The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. If you’re ready to change lives, we want to hear from you.

The largest city in the northeastern part of the state, Sterling is a farm and ranch community with deep roots on the Colorado prairie. Sterling’s laid‑back lifestyle makes it easy to explore a variety of outdoor and cultural activities, from boating, fishing, skiing and swimming in North Sterling State Park, to hiking, biking, golf, hunting-and-shooting sports or admiring unique public art.

As a Patient Financial Services Representative, we offer a customer‑focused and friendly work environment with a great team and career growth opportunities. This position will start in the call center, where you will have the opportunity to engage with patients, support incoming patient calls/questions and provide scheduling assistance.

This position has the potential opportunity to progress to a front desk role, where you will be responsible for checking in patients, verifying/adding patient demographics, verify insurance coverage, collection of payments, scheduling appointments, returning patient phone calls, and communicating with clinical staff. If you are ready to be challenged, work in a positive environment and contribute to making a change in people’s lives, then we are the perfect team for you.

Shift Details

• Monday - Friday, traditionally working 8 hour shifts, with some flexibility required*
• Shifts will vary between 7am - 7pm*
• Rotating shift required, 8am - 12pm*

Location

• 615 Fairhurst St.

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi‑specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

Position Summary

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

Core Functions

• Performs registration/check‑in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
• Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre‑certification, referrals, and authorizations
• Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
• Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
• Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
• Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in‑person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
• Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
• Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
• Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi‑task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.

Minimum Qualifications

High school diploma/GED or equivalent working knowledge. Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire. Employees working at Banner Scottsdale Sports Medicine, second floor must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

Preferred Qualifications

Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred.

Estimated Pay Range

$18.38 - $27.56 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.

Anticipated Closing Window

2027-03-05

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug‑free work environment.