Patient Financial Services Specialist

Coffee Regional Medical C; Douglas (GA); Sur place; USD 15 000 - 18 000; Plein temps

Résumé du poste

Coffee Regional Medical Center in Douglas, GA is seeking a Patient Financial Services Associate to handle telephone account inquiries from patients, review account information, and work with guarantors to secure payments. This full-time role emphasizes accuracy, confidentiality, and delivering a positive customer experience.

The position supports filing, billing, and payment arrangements while adhering to healthcare policies and providing timely responses to patient questions.

Qualifications

• Reads and understands the English language.
• Ability to think critically and analytically with little or no supervision.
• Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes.
• Ability to learn, adapt, and change as required by the job functions.
• Possesses exceptional verbal and written communication skills.
• Possesses independent work habits, is self-reliant and self-directed.
• Ability to maintain absolute confidentiality of material and information accessed and reviewed.
• Ability to move freely, reach, bend, and complete light lifting.
• Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines.
• Ability to maintain attendance to meet standard job practices.

Responsabilités

• Responsible for collection of all monies due for services from guarantors, patients, and third party payers.
• Reviews all debtor demographics for useful collection purposes from all available sources.
• Sends collection notices to debtor if no telephone number is available.
• Sends proper collection notices and billing statements to debtor in accordance with departmental policies.
• Makes telephone contacts on accounts in collector workload.
• All systems work queues are worked in an accurate and timely manner.
• Ensures debtors are billed correctly, by making sure invoice line is combined correctly in Paragon system.
• Establishes and monitors accounts on payment arrangements.
• Researches, identifies, and rectifies any special circumstances affecting delayed payment.
• Answers all patient inquiries on accounts in a timely and courteous manner.
• Explores all possibilities for obtaining correct information to locate responsible debtors.
• Obtains medically needy applications for charity, catastrophic and indigent write-offs.
• Obtains additional third party information from debtors, files and follows up with third party payers to ensure correct and timely payment.
• Keeps up to date with statutes and regulations that could affect the collection of receivables.
• Follows up with attorneys in regards to litigation accounts.
• Identifies uncollectible accounts for early liquidation to transfer to our legal department or outside collection agency.
• Reviews and processes all correspondence concerning accounts in their workload in a timely manner.
• Assists all departmental personnel with daily inquiries as needed.
• Enters all patient complaints and audit requests into appropriate systems for follow-up.
• Implements and complies with the financial policy guidelines for payment arrangements.

Connaissances

English language

Critical thinking

Stress management

Prioritization

Verbal communication

Written communication

Independence

Adaptability

Confidentiality

Light lifting

OSHA compliance

Attendance

Formation

High School Diploma / GED

CPA R certification preferred

Description du poste

Coffee Regional Medical Center in Douglas, GA is seeking a Patient Financial Services Associate to handle telephone account inquiries from patients, review account information, and work with guarantors to secure payments. This full-time role emphasizes accuracy, confidentiality, and delivering a positive customer experience.

The position supports filing, billing, and payment arrangements while adhering to healthcare policies and providing timely responses to patient questions.