Patient Financial Services Representative

SSM Health; St. Louis (MO); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Paid Parental Leave

Flexible Payment Options via DailyPay

Upfront Tuition Coverage

Job summary

SSM Health DePaul Hospital – St. Louis seeks a Regular, full-time worker for patient financial counseling. You will determine and collect patient financial responsibility and provide counseling. Typical hours are day shift, 7:30 AM–4:00 PM, Monday–Friday.

No prior experience is required, education includes a HS diploma/GED or 10 years of work experience. EPIC knowledge is preferred and strong customer service skills are a plus.

Qualifications

• No prior experience required.
• High School diploma or GED or 10 years of work experience.
• Preferred EPIC knowledge and customer service experience.

Responsibilities

• Assists patients in understanding insurance benefits and cost responsibility.
• Educates patients about financial assistance programs when appropriate.
• Obtains patient demographic information and requests financial responsibility.
• Determines patient eligibility for coverage and informs relevant parties.
• Verifies commercial, workers' comp, and government insurance coverage.

Skills

Customer service

Patient communication

Education

High School diploma/GED or 10 years of work experience

Tools

EPIC

Job description

It’s more than a career, it’s a calling.

MO-SSM Health DePaul Hospital - St. Louis

Worker Type

Regular

Job Highlights

This is a full-time, day-shift position working Monday-Friday from 7”30AM-4:00PM. Preferred knowledge of EPIC and customer service skills experience.

Job Summary

Responsible for determining the patient financial component for patient services. Estimates, communicates and collects the patient financial responsibility and provides patient financial counseling.

Job Responsibilities and Requirements

PRIMARY RESPONSIBILITIES

• Assists patients in understanding their insurance benefits including their co-payment, deductible and co-insurance responsibility.
• Educates patient regarding financial assistance programs when appropriate.
• Obtains patient demographic information and requests financial responsibility from the patient.
• Determines patient qualification for coverage by third-party payer and informs financial counselor, patient or family member of status.
• Verifies all commercial insurance coverage, workers compensation insurance, TPL insurance and state and government programs.
• Documents and resolves patient concerns or inquiries that are received via telephone, mail or walk-in within an established time frame.
• Validates Master Patient Index according to departmental policy.
• Interprets physician orders.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department

4403010128 DePaul Surgery Ctr

Work Shift

Day Shift (United States of America)

Scheduled Weekly Hours

40

Benefits

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).

• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay(fees may apply)before payday.

• Upfront Tuition Coverage :we provide upfront tuition coverage through FlexPath Funded for eligible team members.

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.