PATIENT FINANCIAL SERVICES REP (567)

Memorial Health; Springfield (IL); On-site; USD 24,000 - 37,000; Full time

Benefits offered by this job

Paid time off

401(k) match

Health/dental/vision insurance

Job summary

Memorial Health is seeking a dedicated healthcare billing professional to manage collection and follow-up of outstanding balances for ALMH and TMH Patient Accounts. The role involves assessing eligibility for financial assistance, ensuring compliance with policies, and supporting Memorial Health System standards of safety, courtesy, quality and efficiency.

Minimum of a high school diploma required, with 1+ year experience in healthcare billing or collections preferred.

Qualifications

• High School diploma or GED required.
• 1+ year healthcare insurance or billing experience preferred.
• Experience as a collector is highly desirable.
• Experience with Word and Excel preferred.
• Basic PC knowledge and data entry skills.
• Familiarity with CPT/ICD coding and UB-04 forms preferred.
• Ability to multi-task and work with internal/external customers.
• Strong communication, problem solving, and negotiation skills.
• Knowledge of financial assistance programs and poverty guidelines.

Responsibilities

• Collect and follow up on unpaid self-pay and liability balances.
• Determine customers’ eligibility for financial assistance programs.
• Use system screens to enter, retrieve, and annotate information.
• Interact professionally with internal and external customers.

Skills

Billing experience

Collections

Customer service

Critical thinking

Multitasking

Negotiation

Medical terminology

Poverty guidelines knowledge

PC literacy

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Focused on the Future of Care We're looking for talented, passionate healthcare professionals to join the team at Memorial Health as we build the future of healthcare. If you're ready to be part of a transformative organization that puts people first, take a look at what we have to offer.

Position Type: On-site

Job Description Summary

Position Summary: Responsible for the collection and follow-up of all outstanding self pay and liability balances of ALMH and TMH Patient Accounts in accordance with policies and procedures, and determines customers’ eligibility for financial assistance programs. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.

Job Description:

Education

High School or GED equivalent required.

Experience

• One or more years of health care insurance and/or health care billing experience is required, preferably in the areas of billing, collections, or accounts receivable.
• Previous experience as a collector is highly desirable.

Other Knowledge/Skills/Abilities

• Experience with Microsoft Office products such as Word and Excel preferred.
• Basic working knowledge of personal computers required and their associate user software is preferred, with the ability to enter, retrieve, and electronically notate system screens.
• Familiarity with medical terminology, medical procedural (CPT) and diagnosis (ICD-9 & 10) coding and hospital billing claims form UB-04 highly preferred.
• Ability to multi-task while working on multiple responsibilities simultaneously.
• Ability to work successful with internal customers and external customers.
• Highly-developed critical thinking and problem solving-ability to work through complex situations.
• Knowledge of poverty guidelines, internal/external financial assistance programs and options, medical billing and insurance principles/practices.
• Demonstrates excellent oral and written communication, customer relations, and listening skills. Must demonstrate the ability to persuade and negotiate effectively.

Pay Transparency

$17.14 - $26.56

Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.

Benefits

Memorial Health also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, and health/ dental/ vision insurance options. All benefits can be found at https://jobs.memorial.health/about/benefits/

Accommodation

If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact [e-mail]. Requests will be handled confidentially.