Patient Financial Services Rep

IRONWOOD PHYSICIANS,P.C.; Chandler (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401K

Job summary

Ironwood Cancer & Research Centers in Chandler, AZ, seeks a qualified Patient Financial Service Representative. The full-time role handles copay logs, insurance eligibility, and patient billing to clearly communicate costs prior to services.

The position requires 3+ years in healthcare reimbursement, strong attention to detail, and the ability to educate patients on copays and payment plans while maintaining HIPAA compliance.

Qualifications

• Knowledge of medical terminology and healthcare reimbursement processes.
• Proficiency with computer systems and data entry.
• Experience with EMR and billing platforms.

Responsibilities

• Verify and update insurance eligibility and demographics for patients.
• Monitor schedules for add-on and re-verification needs; perform ongoing eligibility checks.
• Identify Medicare replacement plans, AHCCCS enrollment, and coordination of benefits.
• Review claim denials and discrepancies; re-verify benefits and reprocess as needed.
• Process insurance changes and communicate updates to internal teams.
• Calculate and communicate patient cost estimates prior to treatment.
• Educate patients on copays, deductibles, coinsurance, and out-of-pocket responsibilities.
• Collect payment at time of service and follow cash-handling policies.
• Contact patients regarding balances due and establish payment plans as appropriate.
• Maintain accurate daily receipts and POS records.
• Maintain HIPAA compliance and adhere to policies.

Skills

Medical terminology

Healthcare reimbursement

EMR/billing platforms

Data entry

Attention to detail

Education

High School Diploma or equivalent

Tools

EMR software

Billing software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular Chandler, AZ, US

2 days ago Requisition ID: 8351

Ironwood Cancer & Research Centers

has beautiful state-of-the-art integrated Cancer and Women’s Centers, with locations strategically located throughout the Valley. Each one provides a superior cancer care environment with a full spectrum of cancer related services for patients. Our multi-disciplinary team approach includes surgical oncology, medical oncology, radiation oncology, women’s centers, diagnostic imaging services, social service support, nutritionist, integrative services, and genetic counseling.

Mission Statement

To serve the community by providing quality, comprehensive cancer care which respects the values and needs of each individual.

Overview

We are currently looking for a qualified and detail-oriented Patient Financial Service Representative. The Representative creates the copay log daily to ensure that patients have a clear understanding of what their copays, coinsurance, cost of treatment, OOP may be prior to service. This is a full time position working 40 hours per week, Monday - Friday schedule.

Insurance Verification & Eligibility

• Verify and update insurance eligibility and demographic information for new and existing patients.
• Monitor schedules for add-on appointments and re-verification needs; perform ongoing eligibility checks.
• Identify Medicare replacement plans, AHCCCS enrollment, and coordination of benefits.
• Review claim denials and discrepancies; re-verify benefits and submit for reprocessing as needed.
• Process insurance changes and communicate updates to internal teams.

Financial Responsibility & Collections

• Calculate and communicate patient cost estimates prior to treatment.
• Educate patients on copays, deductibles, coinsurance, and out-of-pocket responsibilities.
• Collect payment at time of service and follow company cash-handling policies.
• Contact patients regarding balances due and establish approved payment plans when appropriate.
• Maintain accurate daily receipt and POS records.

Patient Support & Assistance Programs

• Assist patients with insurance, billing, and payment inquiries.
• Identify patients eligible for financial assistance or copay programs.
• Complete, track, and follow up on assistance applications until resolution.

Workflow, Documentation & Compliance

• Prioritize assigned tasks and address STAT items immediately.
• Respond to routine requests within 24 hours; urgent requests same day.
• Review and update patient ledgers and cost estimates as needed.
• Accurately document all patient communications.
• Maintain HIPAA compliance and adhere to company policies and productivity standards.

Other Duties

• Support team operations as needed.
• Perform other related duties as assigned.

Minimum Qualifications

• Knowledge of medical terminology and healthcare reimbursement processes.
• Understanding of chemotherapy-related drugs, supplies, and insurance considerations (SNF, LTC, Hospice).
• Familiarity with governmental and regulatory requirements related to collections.
• Proficiency with computer systems, EMR/billing platforms, and data entry.
• Strong attention to detail, organization, and multitasking skills.
• Ability to communicate clearly and compassionately about financial matters.
• Able to perform essential job functions with or without reasonable accommodation.

Education & Experience

• High School Diploma or equivalent required.
• Minimum of 3 years experience in healthcare reimbursement.

Certificates/Licenses:

None required

We offer a competitive salary and a comprehensive benefit package including health insurance, 401K and a caring work environment. We are an E.O.E.

Please visit our website at www.ironwoodcrc.com. "Outsmarting Cancer One Patient at a Time"