Patient Financial Services PFS Rep

Banner Health; United States; On-site; USD 22,000 - 30,000; Part time

Job summary

Banner Health Page Clinic is hiring a part-time Patient Financial Services Representative to support patient flow, registration, scheduling, and payment processing. You will verify insurance, collect patient liabilities, post payments at the point of service, and provide financial guidance to maximize reimbursements.

The role emphasizes strong customer service, accurate data entry, and the ability to handle multiple tasks in a fast-paced clinic setting.

Qualifications

• High school diploma or GED required or equivalent experience.
• One or more years in patient financial services or insurance-related roles preferred.
• Strong interpersonal, oral, and written communication skills.

Responsibilities

• Performs registration/check-in, collects signatures, and provides intake forms.
• Verifies insurance benefits and processes pre-certifications and authorizations.
• Calculates patient liability and explains payment options to patients and families.
• Posts payments and reconciles charges; balances cash drawer daily.
• Schedules visits and procedures; confirms next-day appointments.
• Communicates with patients, families, and care teams to optimize patient flow.
• Responds to requests for medical records per policy and legal requirements.
• Assists with patient services to support care flow (vitals, escorts, etc.).
• Works independently in a fast-paced environment with minimal supervision.

Skills

Data entry

Phone support

Scheduling

Insurance verification

Cash handling

Customer service

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

Primary City/State: Page, Arizona Department Name: Page PCP RHC Work Shift: Day Job Category: Revenue Cycle Find your path in health care. Banner Health is committed to not only providing the finest care possible, but to advancing the way care is provided. To achieve our vision, we seek out professionals who embrace change and who possess the passion and skills to make it happen.

Page Hospital emphasizes a uniquely holistic approach to recovery. The care provided to each patient goes beyond physical needs, caring for the person’s spiritual and emotional well-being in an environment uniquely designed for healing. As a part-time Patient Financial Services Representative with our Page Clinic, you will be responsible for processing medical records, scheduling, answering phones, patient check in, collections, and more. This tight-knit team is comprised of hard workers that have a passion for patient care.

Shift: 24hr/week, Varied 6hr shifts. Monday-Friday 8am-5pm Location: Banner Health Clinic 601 N Navajo Drive Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits. Great options and great opportunities. At Banner we are tapestry of cultures, and experiences. A workforce that is honored to serve and support the community. If you’re looking to leverage your abilities – you belong at Banner Health.

POSITION SUMMARY

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE FUNCTIONS

1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations
3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided.

Primary external customers include patients and their families, physician office staff and third party payors.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge. Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred. Additional related education and/or experience preferred

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Our organization supports a drug-free work environment.

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Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

EEO/Disabled/Veterans Banner Health supports a drug-free work environment.