Patient Financial Services and Front Office Representative Position

Banner Health; Tucson (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Banner Health in Tucson, AZ is seeking a Patient Registration Specialist to coordinate a smooth patient flow by greeting patients, registering information, and collecting co-pays. You will verify insurance coverage, schedule visits, and provide financial guidance to ensure accurate reimbursement.

You will post payments, manage daily reconciliations, and support other clinics as needed while maintaining compliance and high customer service standards.

Qualifications

• Knowledge of patient financial services or insurance processes.
• Ability to manage multiple tasks with minimal supervision.
• Strong interpersonal, oral, and written communication skills.
• Proficiency in common office software.

Responsibilities

• Register/check-in patients and collect necessary signatures.
• Verify insurance eligibility and collect patient liability.
• Explain financial policies and payment options to patients.
• Enter payments and charges and reconcile daily transactions.
• Schedule appointments and confirm next-day visits.
• Provide excellent customer service to patients and visitors.
• Assist with medical records requests and general clinic tasks.

Skills

Patient financial services

Multitasking

Interpersonal communication

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Primary City/State: Tucson, Arizona Department Name: PBC Psych-Clinic Work Shift: Day Job Category: Revenue Cycle

Location: 2800 E. Ajo Way Tucson AZ 85747 Schedule: Monday - Friday, Hours 8:00am-5:00pm

We support all staff members as they find the path that is right for them. If you’re looking to leverage your abilities – you belong at Banner Health. The selected candidate will have knowledge of patient financial services, financial collecting services or insurance industry experience processes. They will have the ability to work collectively with a dedicated group of healthcare professionals to ensure patients have a positive experience. In this role you will welcome patients, assist them in getting checked in or out, collect co-pays/deductibles, complete confirmation calls, process estimates via software that confirms insurance coverage, schedule patients for their next visit, help reschedule patients when needed and assist with some of these tasks for other clinics all while performing data entry with an eye for detail. This candidate will have excellent customer service skills and make patients and visitors feel welcomed. A career with our team is a terrific opportunity if you are looking to take that next step in your career.

POSITION SUMMARY

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE FUNCTIONS

• Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
• Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations.
• Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
• Enter payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
• Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
• Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
• Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
• Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
• Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
• Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
• An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

• Work experience with the Company’s systems and processes is preferred.
• Previous cash collections experience is preferred.
• Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans

Banner Health Benefits

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.