Front Desk Patient Financial Services Representative TOCA Orthopedics

Banner Health; EE. UU.; Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Banner Health in Phoenix, AZ is seeking a Patient Financial Services Clerk to support registration, collect payments, and obtain authorizations to maximize reimbursement. You will document the registration process, verify eligibility, and provide financial counseling when appropriate.

You will liaise with physicians, clinic staff, and payors to resolve questions and maintain service excellence, while meeting monthly accuracy and collection targets in a fast-paced environment.

Formación

• High school diploma/GED or equivalent required.
• Knowledge of patient financial services, financial/ collecting processes or insurance industry experience preferred.
• Ability to manage multiple tasks with minimal supervision and work independently.
• Strong interpersonal, oral, and written communication skills.
• Proficient in common office software (Word, Excel, databases).
• Arizona fingerprint clearance may be required for certain locations.

Responsabilidades

• Performs pre-registration/registration, verifies eligibility and obtains authorizations.
• Collects patient responsibility and communicates estimated costs.
• Provides financial counseling and assists with Medicaid/financial assistance programs.
• Acts as liaison between patient, billing, vendors, physician offices and payors.
• Communicates with staff to resolve issues and meet patient needs in financial services.
• Maintains productivity logs and adheres to policies and procedures.

Conocimientos

Interpersonal communication

Multitasking

Customer service

Educación

High school diploma or GED

Herramientas

Microsoft Office

Descripción del empleo

Primary City/State: Phoenix, Arizona
Department Name: Support Services-Clinic
Work Shift: Day
Job Category: Revenue Cycle
Location: TOCA at Banner Health - 2222 E Highland Ave, Suite 300 Phoenix, AZ
Schedule: Monday - Friday 8:30am - 5:00pm

POSITION SUMMARY

This position conducts registration, point of service collections and obtains authorizations and forms needed to maximize reimbursement. Document all facets of the registration process and meet accuracy goals as determined by management. Collect payments and meet regular collection targets as determined by management. Demonstrates the ability to collect payments, to resolve customer issues and provide excellent customer service. Perform financial counseling when appropriate.

CORE FUNCTIONS

1. Performs pre-registration/registration processes, verifies eligibility and obtains authorizations, submits notifications and verifies authorizations for services. Verifies patient’s demographics and accurately inputs this information into A/D/T system, including documenting the account thoroughly in order to maximize reimbursement and minimize denials/penalties from the payor(s). Obtains federated/state required information and all consents and documentation required by the patient’s insurance plan(s). Must be able to consistently meet monthly individual accuracy goal as determine by management.
2. Verifies and understands insurance benefits, Collects patient responsibility based on estimates at the time of service or during the pre-registration process. As assigned collection attempts may be made at the bedside. Must be able to consistently meet monthly individual collection target as determined by management.
3. May provide financial counseling to patients and their families. Explains company financial policies and provides information as to available resources. Assists patients with applying for Medicaid. Assists patients with completing all financial assistance programs (i.e.: basic financial assistance, enhanced financial assistance, prompt pay discount, loan program).
4. Acts as a liaison between the patient, the billing department, vendors, physician offices and the payor to enhance account receivables performance and meet payment collection goals, resolve outstanding issues and/or patient concerns and maximize service excellence.
5. Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns. Work to meet the patient’s needs in financial services.
6. Consistently meets monthly individual productivity goal as determined by management. Completes daily assignments/work lists, keeps electronic productivity log up to date and inputs information accurately. Identifies opportunities to improve process and practices good teamwork.
7. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, may precept new hire employees, recapping daily deposits, posting daily deposits or conducting other work assignments of the Patient Financial Services team.
8. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

SUPERVISORY RESPONSIBILITIES

Directly Reporting: None
Matrix or Indirect Reporting: None
Type of Supervisory Responsibilities: N/A Banner Health Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.

PHYSICAL DEMANDS/ENVIRONMENT FACTORS

OE - Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager) Requires extensive sitting with periodic standing and walking. May be required to lift up to 20 pounds. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone. May require off-site travel.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
• Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
• An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

• Work experience with the Company’s systems and processes is preferred.
• Previous cash collections experience is preferred.
• Additional related education and/or experience preferred.
• DATE APPROVED 03/30/2025

EEO STATEMENT

EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.