Front Desk Patient Financial Services Representative Multispecialty Float

Banner Health Corporate; Phoenix (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

Banner Health Corporate in Phoenix, AZ is seeking a Front Desk Patient Financial Services Representative to support patient flow, scheduling, and registration in a busy clinic environment. You'll verify insurance, collect patient liabilities, provide financial guidance, and post payments at the point of service, while upholding privacy and compliance standards in a fast-paced team setting.

Onsite schedule Monday through Friday with multiple clinic locations, offering opportunities for growth

Qualifications

• High school diploma or GED required.
• Strong interpersonal, oral, and written communication skills.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Experience in patient financial services or medical billing is preferred.

Responsibilities

• Answer phones and schedule patient appointments.
• Register patient and insurance information and collect signatures.
• Verify insurance coverage and post payments accurately.
• Provide financial guidance to patients to maximize reimbursement.
• Maintain compliance with policies and HIPAA.

Skills

Customer service

Multitasking

Communication

Phone etiquette

Data entry

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Database basics

Job description

Primary City/State: Phoenix, Arizona Department Name: Admin-Clinic Work Shift: Day Job Category: Revenue Cycle Great careers are built at Banner Health. We understand that talented health care professionals appreciate having options. We are proud to offer our team members many career and lifestyle choices throughout our network of facilities. Located at the intersection of Camelback Road and 44th Street in Phoenix, Arizona, Banner Health Center plus is a multi-purpose medical building with an extensive offering of medical and rehabilitation services. With onsite laboratory, family medicine, specialty medicine, urgent care, surgery center and physical therapy; Banner Health Center plus is a do-it-all facility that conveniently combines multiple aspects of the health care experience. Banner Health Center plus is a medical destination for patients in the Phoenix and Arcadia communities. The building features spacious design, accessibility, advanced technology, and a wide range of exceptional providers. As a Front Desk Patient Financial Services Representative on this team, we offer a customer-focused and friendly work environment with career growth opportunities. You'll have the opportunity to work directly with patients and with an engaged group of physicians and staff. A career with our team is great if you are just starting out or have many years of experience. If you are ready to be challenged, work in a positive environment and contribute to making a change in people's lives, then we are the perfect team for you.

Locations

Position will require you to report to different locations based on business needs. 755 E McDowell Rd. Phoenix, AZ 1300 N 12th St. Phoenix, AZ 1441 N 12th St. Phoenix, AZ 4200 E Camelback Phoenix, AZ 1111A E McDowell Phoenix, AZ 310 W Thunderbird Rd. Ste. 308 Glendale, AZ

Schedule

Monday - Friday 8:00am - 4:30p

POSITION SUMMARY

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE FUNCTIONS

• Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
• Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations.
• Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
• Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
• Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
• Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
• Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
• Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
• Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediity needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge. Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred. Additional related education and/or experience preferred

EEO Statement: EEO/Disabled/Veterans

Banner Health supports a drug-free work environment.

Company Overview

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.