Patient Financial Services Coordinator- | Patient Access | Full time | Evenings

UF Health; Jacksonville (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

UF Health seeks an admissions/registration clerk to handle walk-in and phone inquiries, complete admissions and related finance functions. You will serve as a liaison between patients, nurses, physicians and others, resolving outstanding issues in admitting, billing and collections with excellent customer service.

Ideal candidates have 3-5 years of healthcare customer service experience, GED or diploma, and preferably a Bachelor's degree with CHAA certification.

Qualifications

• GED or high school diploma required
• Bachelor's degree, CHAA certification, and healthcare/medical insurance experience preferred
• 3-5 years of customer service experience, preferably in a healthcare setting
• Strong interpersonal skills
• Ability to communicate effectively with individuals from diverse backgrounds
• Knowledge of insurance requirements preferred
• Excellent decision-making skills and initiative
• Detail-oriented with strong organizational skills
• Ability to prioritize tasks and manage workflow effectively
• Ability to perform cashiering functions
• Ability to handle stressful situations professionally
• Proficiency with PCs in a Windows environment and minimum typing speed of 25 wpm

Responsibilities

• Walk-in and telephone inquiries handling
• Admissions and registration processing
• Liaison between patients, nurses, physicians and others
• Resolve issues related to admitting, billing and collections
• Provide excellent customer service

Skills

Strong interpersonal skills

Effective communication

Insurance knowledge

Decision-making

Detail-oriented

Task prioritization

Cashiering

Stress management

Windows PC proficiency

Education

GED/High School Diploma

Bachelor's degree (preferred)

CHAA certification (preferred)

Job description

Overview

Reports directly to the Departmental Manager/Supervisor. Completes the admission/registration process and other admission finance functions. Serves as liaison between patients, nurses, physicians and others. Responsible for handling walk-in patients and incoming telephone calls from customers seeking assistance with matters involving the patient accounting function. This position must be knowledgeable of admitting, billing and collection functions and be able to resolve any outstanding issues without involving other staff members. Provides excellent customer service.

Qualifications

Education

• Required: GED or High School Diploma
• Preferred: Bachelor's degree, CHAA certification, and experience in a healthcare/medical insurance environment

Experience

• Required: 3-5 years of customer service experience, preferably in a healthcare setting

Skills and Qualifications

• Strong interpersonal skills
• Ability to communicate effectively with individuals from diverse backgrounds
• Knowledge of insurance requirements preferred
• Excellent decision-making skills and initiative
• Detail-oriented with strong organizational skills
• Ability to prioritize tasks and manage workflow effectively
• Ability to perform cashiering functions
• Ability to handle stressful situations professionally
• Proficiency with PCs in a Windows environment and minimum typing speed of 25 wpm.