Patient Access Specialist II | Patient Access | Full- Time | Days

UF Health; Gainesville (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

UF Health seeks a Patient Financial Counselor in Gainesville, FL to help patients understand and manage financial responsibilities for medical care. You will verify insurance coverage, explain benefits, and coordinate payment plans or financial assistance programs.

You will resolve billing inquiries, educate patients on available resources, monitor balances, and thoroughly document all interactions and arrangements with care and compliance in mind.

Qualifications

• Education: High school diploma or equivalent required; college degree preferred.
• 3+ years of experience in patient financial counseling or account management.
• Expertise in insurance verification and explaining patient benefits.
• Experience coordinating payment plans and financial assistance programs.
• Strong interpersonal and communication skills.
• Knowledge of healthcare billing regulations and patient privacy standards.

Responsibilities

• Assists patients in understanding and managing financial responsibilities related to medical care.
• Verifies insurance coverage and explains benefits to patients.
• Coordinates payment plans and financial assistance programs.
• Resolves billing inquiries and collaborates with providers and billing departments.
• Educates patients on available financial resources.
• Monitors outstanding balances and documents all interactions.

Skills

Insurance verification

Patient communication

Financial counseling

Billing knowledge

Attention to detail

Education

High school diploma or equivalent

College degree or related coursework

Job description

Overview

Plays a vital role in assisting patients with understanding and managing their financial responsibilities related to medical care. Guides patients through insurance verification, explaining benefits, and coordinating payment plans or financial assistance programs. Communicates to resolve billing inquiries and collaborates with healthcare providers and billing departments to maintain accurate account information. Educates patients on financial resources, monitors outstanding balances, and ensures thorough documentation of all interactions and arrangements.

Responsibilities

Key Responsibilities

• Assists patients in understanding and managing financial responsibilities related to medical care.
• Verifies insurance coverage and explains benefits to patients.
• Coordinates payment plans and financial assistance programs.
• Resolves billing inquiries and collaborates with providers and billing departments.
• Educates patients on available financial resources.
• Monitors outstanding balances and documents all interactions.

Qualifications

• Education:
  • High school diploma or equivalentrequired.
  • College degree or related courseworkpreferred
• Experience:
  • 3+ years of experience in patient financial counseling or account management.
  • Expertise in insurance verification and explaining patient benefits.
  • Experience coordinating payment plans and financial assistance programs.
  • Strong interpersonal and communication skills.
  • Knowledge of healthcare billing regulations and patient privacy standards.