Patient Financial Navigator — Remote Eligible

OSF HealthCare; Peoria (IL); Hybrid; USD 29,000 - 34,000; Full time

Job summary

OSF HealthCare is seeking a Patient Financial Navigator to ensure complete and accurate patient records, including coverage and guarantor details, while educating patients on financial responsibilities for services received. The role emphasizes clear communication with patients and payors and requires strong problem-solving in a healthcare billing context.

This hourly position, with on-site training in Peoria, offers potential for remote work after 90 days based on performance and on-site

Qualifications

• Associate's Degree and one year of customer service/relations experience; or High School Diploma and 2 years' experience in a call center, healthcare, and/or public health setting.
• Excellent interpersonal and communication skills. Proficiency with Microsoft software. Strong analytical and problem solving skills, with attention to detail.
• Bachelor's Degree in Business Administration or Healthcare related field preferred. Experience in patient registration, accounts, finance, or insurance benefits is a plus.

Responsibilities

• Maintain accurate OSF medical records including demographics, insurance coverage and guarantor information.
• Educate patients on estimated out-of-pocket expenses and bill payment options.
• Assist patients with authorization, referrals, pre-determination, and payer questions; communicate with payors and hospital departments.

Skills

Customer service

Communication

Interpersonal skills

Analytical thinking

Detail oriented

Education

Associate's Degree

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

Medical billing software

Job description

OSF HealthCare is seeking a Patient Financial Navigator to ensure complete and accurate patient records, including coverage and guarantor details, while educating patients on financial responsibilities for services received. The role emphasizes clear communication with patients and payors and requires strong problem-solving in a healthcare billing context.

This hourly position, with on-site training in Peoria, offers potential for remote work after 90 days based on performance and on-site