Patient Financial Navigator: Hybrid/Remote After Training

OSF HealthCare; Peoria (IL); Hybrid; USD 28,000 - 33,000; Full time

Job summary

OSF HealthCare in Illinois is seeking a Patient Financial Navigator to ensure accurate medical records, insurance coverage details, and clear communication of financial responsibilities to patients before and after services. The role involves educating patients on payment options, navigating grants and assistance programs, and explaining payer requirements.

Training occurs at OSF Headquarters in Peoria, with potential transition to remote work after 60 days based on performance.

Qualifications

• Associate's Degree and one year of customer service/relations experience; or High School Diploma and 2 years' experience in a call center, healthcare, and/or public health setting.
• Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software.
• Strong analytical and problem solving skills, with the ability to be detail oriented.

Responsibilities

• Ensure patient records are complete with demographics, insurance coverage, and guarantor information.
• Educate patients on estimated out-of-pocket expenses and payment options, including grants and assistance programs.
• Communicate clearly with peers, payors, physicians, patients, and other departments regarding financial responsibilities and payer requirements.

Skills

Interpersonal skills

Communication skills

Microsoft Office

Analytical thinking

Detail oriented

Education

Associate degree

High School diploma

Tools

None

Job description

OSF HealthCare in Illinois is seeking a Patient Financial Navigator to ensure accurate medical records, insurance coverage details, and clear communication of financial responsibilities to patients before and after services. The role involves educating patients on payment options, navigating grants and assistance programs, and explaining payer requirements.

Training occurs at OSF Headquarters in Peoria, with potential transition to remote work after 60 days based on performance.