Hybrid Patient Financial Navigator: Billing & Benefits

OSF HealthCare; Peoria (IL); On-site; USD 29,000 - 34,000; Part time

Job summary

OSF HealthCare seeks a Patient Financial Navigator to ensure patients’ records and insurance details are complete and accurate. You will explain estimated out-of-pocket costs and assist with bill payment options, grants, and programs to help patients understand their financial responsibilities before and after services.

You will determine payer sources, obtain authorizations when needed, and guide patients through various financial options while communicating clearly with peers, payors,

Qualifications

• Associate's Degree and one year of customer service/relations experience; or High School Diploma and 2 years' experience in a call center, healthcare, or public health setting.
• Excellent interpersonal and communication skills; solid computer skills including Microsoft software; strong analytical and problem solving with attention to detail.
• Preferred: Bachelor's Degree in Business Administration or Healthcare related field.
• Preferred: Experience in patient registration, patient accounts, patient finance, insurance benefits, financial assistance programs, public health, social services, or related background.
• Preferred: Experience in medical billing with insurance companies, third party administrators and collections with emphasis on customer phone contact.
• Preferred: Advanced knowledge of CTP4, ICD 10, HCPCS and modifiers.
• Preferred: Knowledge of medical terminology.

Responsibilities

• Ensure that each patient has a complete and accurate OSF medical record, including demographics, insurance coverage, and registration precision; explain financial responsibilities clearly to patients.

Skills

Customer service

Interpersonal communication

Attention to detail

Education

Associate's Degree

High School Diploma

Bachelor's Degree (Preferred)

Job description

OSF HealthCare seeks a Patient Financial Navigator to ensure patients’ records and insurance details are complete and accurate. You will explain estimated out-of-pocket costs and assist with bill payment options, grants, and programs to help patients understand their financial responsibilities before and after services.

You will determine payer sources, obtain authorizations when needed, and guide patients through various financial options while communicating clearly with peers, payors,