Patient Financial Navigator

MUSC Health; Summerville (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

MUSC Health in Summerville, SC seeks a patient financial services specialist to evaluate scheduled visits and assist with Medicaid, disability, and other funding options. You will determine patient responsibility and collect copays or deposits prior to services, using EPIC to generate estimates and manage financial applications.

Responsibilities include reducing patient concerns through clear explanations of costs, ensuring accurate data capture, and maintaining compliance with state and federal

Qualifications

• Education: High School diploma or equivalent
• Work Experience: 0 – 6 months

Responsibilities

• Function as integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect.
• Notify patients of copayments/deductibles/deposits prior to services being rendered and collect when applicable.
• Provide estimates using the fee estimation tool in Epic, assist in resolution with processing of Financial applications.
• Minimizes patient complaints through effective and accurate communication and education related to patient out of pocket costs for hospital and physician services.
• Proactively identifies discrepancies within EPIC Tool and works with appropriate teams to resolve.
• Accepts payments made in advance of service and hands off to appropriate billing office for posting to patient account.
• For patient/families with insurance, calculate patient estimate based on plan, benefits and out of pocket thresholds; discuss and finalize method of payment. Ensures all activities are documented within EPIC.
• Obtain and record accurate patient data, assure compliance with all state and federal regulations to include informing patients about our programs (FAP, Cobra.)
• Work closely with internal and external peers and communicate at a high level of professionalism.
• Interact with State workers and external partners to accomplish work efforts. And, ensure that all the patient accounts are appropriately processed and worked for financial counseling, including noting all areas so that work is visible to the Health Care Team. Have the ability to understand and interpret credit bureau data and possess strong communication skills to include both formal and informal communication.
• To work accounts assigned to patient work queues in Epic meeting departmental established expected metrics.
• Compliant with all MUSC Health Policies and Procedures.
• Other duties as assigned.

Education

High School diploma or equivalent

Job description

MUSC Health in Summerville, SC seeks a patient financial services specialist to evaluate scheduled visits and assist with Medicaid, disability, and other funding options. You will determine patient responsibility and collect copays or deposits prior to services, using EPIC to generate estimates and manage financial applications.

Responsibilities include reducing patient concerns through clear explanations of costs, ensuring accurate data capture, and maintaining compliance with state and federal