Patient Financial Navigator

American Oncology Network; Olympia (WA); On-site; USD 28,213 - 47,003; Full time

Job summary

The American Oncology Network in Olympia, Washington is looking for a Financial Counselor to serve as the liaison between patients and the practice. This role involves coordinating payments, monitoring patient balances, and managing insurance benefits through the EMR system.

Qualified candidates will have a high school diploma, two years of healthcare experience, and strong communication skills. The position is full-time with a structured workweek from Monday to Friday. A strong focus on customer service and financial assistance is essential.

Qualifications

• Minimum of two years prior experience in the healthcare field, preferably in a clinical or business office setting.
• Prior Healthcare customer service experience required.
• Excellent verbal and communication skills.

Responsibilities

• Monitors pre-certification and prior authorization processes.
• Reviews patients’ treatment plans for insurance coverage.
• Establishes arrangements for patient balances.

Skills

Critical thinking

Communication skills

Customer service

Monetary collection

Cash handling

Education

High school Diploma or GED

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

The American Oncology Network in Olympia, Washington is looking for a Financial Counselor to serve as the liaison between patients and the practice. This role involves coordinating payments, monitoring patient balances, and managing insurance benefits through the EMR system.

Qualified candidates will have a high school diploma, two years of healthcare experience, and strong communication skills. The position is full-time with a structured workweek from Monday to Friday. A strong focus on customer service and financial assistance is essential.