PAS Financial Navigator - Oncology

Wellstar Health System; Cartersville (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Supportive workplace environment

Opportunities for training and advancement

Job summary

A healthcare organization is seeking a PAS Financial Navigator – Oncology to assist patients in accessing financial resources. The role involves coordinating financial counseling, managing patient liabilities, and ensuring accurate documentation. Candidates should have at least one year of healthcare experience and strong communication skills. This full-time entry-level position is based in Georgia, offering an opportunity to make a meaningful impact in patients' lives.

Qualifications

• Minimum 1 year healthcare experience in Patient Access Services or related fields required.
• Typing or data entry competency of at least 40 words/minute.
• Professionalism and effective communication are essential.

Responsibilities

• Assist patients with financial assistance for oncology services.
• Interview patients to collect accurate financial information.
• Document detailed notes regarding patient accounts.

Skills

Effective communication skills

High attention to detail

Problem-solving skills

Data entry competency

Cash handling skills

Education

High school diploma or GED

Associate’s degree

Tools

Microsoft Office Suite

Epic

Job description

Join to apply for the PAS Financial Navigator – Oncology role at Wellstar Health System and help patients access financial resources.

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is to enhance the health and well‑being of every person we serve. We are proud to have become a shining example of what’s possible when experts dedicate themselves to making a difference in healthcare and people’s lives.

Work Shift

Day (United States of America)

Schedule

Monday/Tuesday/Thursday: 8am-4:30pm

Wednesday: 7:30am‑5pm

Friday: 7:30am‑3:00pm

Location

Cherokee Health Park, 1120 Wellstar Way, Suite 401, Holly Springs, GA 30114.

Overview

The Oncology Financial Navigator assists patients to access financial resources and serves as a liaison between NGOC, Infusion Therapy, and Radiation Oncology Departments. Responsibilities include coordinating full financial counseling, education and referrals, managing patient liability collection escalations, submitting and determining eligibility for assistance programs, evaluating insurance benefits, and maintaining accurate financial records.

Responsibilities

Quality / Safety

• Assist appropriate patients to explore options for financial assistance for oncology services.
• Interview each patient or representative to obtain complete and accurate demographic, financial and insurance information.
• Obtain all necessary signatures and understand any special forms required by the patient’s third‑party payer.
• View charges to determine financial estimates and collect appropriate copays and/or deductibles.
• Make corrections and updates to patient account information in the computer system.
• Document thorough explanatory notes on patient accounts, including non‑routine circumstances and special billing processes.
• Maintain a working knowledge of information system capabilities and perform required applications.
• Understand and apply WHS philosophy, objectives, and PAS policies related to duties, including admission, outpatient, and emergency registration processes.
• Maintain confidentiality of patient information in accordance with WHS policy and HIPAA regulations.
• Organize work, set priorities, and complete tasks productively without creating backlogs.
• Maintain proficiency in data entry skills.
• Assist with Medicaid screening on all accounts.
• Resolve errors in Patient Work Queues.
• Follow up with patients for financial assistance needs.

Customer Service

• Greet all guests with a positive and professional attitude.
• Answer incoming phone calls and follow through with requests.
• Maintain courteous and cooperative working relationships with WHS management, patients, physicians, and the public.
• Present a well‑groomed and professional image consistent with departmental and hospital dress codes.
• Provide appropriate telephone etiquette and scripting.
• Remain flexible with work hours to meet department needs.
• Meet service recovery and customer service guidelines.
• Keep current knowledge of various insurance plans to assist customers.

Budget / Financial

• Attempt to collect the estimated self‑pay balance of all inpatient, outpatient, and ER accounts as early as possible.
• Monitor in‑house accounts and make financial arrangements with guarantors before discharge or within ten working days thereafter.
• Communicate with Medicaid Eligibility team and applicable vendors to determine eligibility and approval/denial status.
• Complete financial evaluation forms documenting guarantors’ income, expenses, assets and liabilities.
• Identify patients without adequate insurance coverage, contact guarantors to assess ability to pay, and determine eligibility for financial assistance programs such as Medicaid.
• Maintain a list of healthcare financial assistance programs and eligibility requirements.
• Refer patients or guarantors to outside funding sources and distribute Medicaid applications as needed.
• Work efficiently and accurately within designated timeframes to ensure continuity of information and cash flow.
• Interview inpatients and select self‑pay outpatients at registration or within 24 hours of admission to verify insurance, explain financial policies, and collect the estimated self‑pay balance.
• Document concise and understandable notes regarding all self‑pay account collection activity and each interaction with patients or guarantors.
• Verify insurance coverage and benefits.
• Exceed monthly quota consistently.
• Report results of PAP enrollment activity to the direct supervisor daily or per policy; provide feedback to PAS management regarding enrollment and data integrity issues.
• Address and resolve errors/issues in WorkQueues.

General

• Observe work hours and provide proper notice of absences, tardiness, or schedule changes.
• Be cross‑trained in all areas of registration.
• Attend departmental meetings as requested by WHS management.
• Complete mandatory annual training.
• Maintain multiple login IDs and expertise in insurance pre‑certification and authorization processes.
• Perform other duties as assigned.
• Serve as Level III team member, preceptor, and mentor, maintaining a 98% QA audit registration accuracy rate.
• Maintain minimum productivity requirements.
• Have no corrective disciplinary action in the past 12 months.
• Function as a preceptor for new patient access personnel and students.
• Hold required certifications, obtaining necessary CEUs and submitting them to certifying boards.

Qualifications

Required Minimum Education

• High school diploma or GED (Required)
• Associate’s degree (Preferred)

Required Minimum Experience

• Minimum 1 year healthcare experience in Patient Access Services, Practice Operations, or Patient Financial Services (Required)
• Bachelor’s degree or higher may substitute for experience (Required)
• Epic experience (Preferred)

Required Minimum Skills

• Effective communication skills, both written and verbal.
• High attention to detail, self‑directed, and a positive attitude.
• Effective problem‑solving and critical‑thinking skills.
• Typing or data entry competency of at least 40 words/minute.
• Cash handling and balancing.
• Professionalism, effective communication, and active listening.
• Working knowledge of patient registration systems and intermediate Microsoft Office Suite (Preferred).

Required Minimum Licenses and Certifications (Required upon hire)

• Certified Healthcare Access Associate, Certified Patient Account Rep, or Certified Revenue Cycle Rep.

Employment Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Finance and Sales
• Industry: Hospitals and Health Care

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.