Patient Financial Navigator

Universal Health Services; Grand Rapids (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Excellent Medical, Dental, Vision and

401(K) with company match

Paid Time Off (PTO)

Life Insurance

Short-Term Disability (STD) and Long‑/

Student Loan Reimbursement Program

Tuition Reimbursement

Loan Forgiveness Program

Pet Insurance

Job summary

Forest View Hospital in Grand Rapids, MI, is seeking a Financial Counselor to review insurance eligibility, explain coverage, and collect any remaining patient balances. This role supports admissions with accurate verification and helps patients navigate benefits and enrollment in Medicaid when needed.

The position requires a Bachelor’s Degree and 1–3 years of related experience, plus strong communication and confidentiality. A comprehensive benefits package is offered to eligible staff.

Qualifications

• Bachelor’s Degree and 1-3 years of related experience.
• Ability to effectively communicate to a variety of stakeholders including patients, family members, co-workers, and Department Supervisors.
• Maintain confidentiality of sensitive and complex information.
• Strong knowledge of financial counseling, payment planning and collection techniques.

Responsibilities

• Reviews admissions within 24 hours to authenticate the accuracy of all (primary and secondary) insurance verification and benefits, demographics and intake scans, creates a new fact sheet for any corrections or changes.
• Accurately codes and enters the verification of all insurance benefits, approvals, and payments in the MS4 patient record.
• Identifies all potential uncompensated cases and notifies the Business Office Manager in a timely manner.
• Determines all applicable patient co-pays, deductibles and plan limitations, including calendar year and lifetime limitations, and conducts a financial interview to arrange for payment.
• Assists self-pay patients with enrollment in Medicaid services, or determines other insurance benefit eligibility and enrollment.
• Reports all safety concerns upon discovery to a supervisor, Loss Control Coordinator, Maintenance and/or Environment of Care (EOC) Committee member.

Skills

Effective communication

Confidentiality

Financial counseling knowledge

Payment planning

Collecting patient balances

Education

Bachelor’s Degree

Job description

Forest View Hospital in Grand Rapids, MI, is seeking a Financial Counselor to review insurance eligibility, explain coverage, and collect any remaining patient balances. This role supports admissions with accurate verification and helps patients navigate benefits and enrollment in Medicaid when needed.

The position requires a Bachelor’s Degree and 1–3 years of related experience, plus strong communication and confidentiality. A comprehensive benefits package is offered to eligible staff.