Patient Financial Navigator

Med-Metrix, LLC; Darby (Delaware County); On-site; USD 38,000 - 54,000; Full time

Job summary

Med-Metrix, LLC is seeking a Patient Advocate to assist uninsured and underinsured patients in obtaining financial assistance.

Schedule: Sunday through Thursday, 12:00 PM to 8:30 PM. You will help patients apply for MA, hospital charity care, and SSA/SSDI, interview at bedside or ER, collect documents, and coordinate with agencies while ensuring HIPAA compliance. Strong communication and organization are essential.

Qualifications

• High school diploma or equivalent required; healthcare-related degree preferred.
• 2–3 years of customer service experience recommended.
• Bilingual in Spanish is a plus; strong communication skills are essential.
• Ability to work at multiple client sites and have reliable transportation.
• Proficient with Microsoft Office Suite and basic computer literacy.

Responsibilities

• Assist patients with applications for Medical Assistance, hospital charity care, and SSI/SSDI.
• Interview patients at bedside and in the Emergency Room to assess eligibility.
• Identify required documentation and submit/track applications with local offices.
• Provide support for Marketplace insurance when applicable and maintain records.
• Uphold HIPAA standards and safeguard PHI while performing duties.
• Meet monthly productivity goals and collaborate with care teams.

Skills

Customer service

Microsoft Office

Communication skills

Spanish language

Education

High school diploma

Healthcare-related degree preferred

Job description

Med-Metrix, LLC is seeking a Patient Advocate to assist uninsured and underinsured patients in obtaining financial assistance.

Schedule: Sunday through Thursday, 12:00 PM to 8:30 PM. You will help patients apply for MA, hospital charity care, and SSA/SSDI, interview at bedside or ER, collect documents, and coordinate with agencies while ensuring HIPAA compliance. Strong communication and organization are essential.