Mobile Patient Advocate & Access Navigator

Med-Metrix; Orlando, Northern (FL, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Med-Metrix is seeking a Patient Advocate to assist uninsured and underinsured patients in obtaining financial assistance through state and federal programs. You will complete applications, gather documents, and coordinate with agencies to ensure access to support.

The role requires your ability to work at various sites, strong communication, and a commitment to privacy and HIPAA standards. Bilingual Spanish is a plus, with a focus on timely, accurate processing.

Qualifications

• High school diploma or equivalent; healthcare degree preferred.
• 2–3 years of customer service experience.
• Bilingual in Spanish (spoken and written) a plus.
• Must possess reliable transportation and valid driver's license.

Responsibilities

• Assist patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI.
• Interview patients at the bedside and in the Emergency Room to assess eligibility and gather information.
• Identify eligibility and collect required documentation.
• Submit and track applications with the local assistance offices.
• Provide support for Marketplace insurance when applicable.
• Maintain accurate records and meet productivity goals.
• Verify and update insurances and perform other duties as assigned.

Skills

Customer service

Communication

Spanish language

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Med-Metrix is seeking a Patient Advocate to assist uninsured and underinsured patients in obtaining financial assistance through state and federal programs. You will complete applications, gather documents, and coordinate with agencies to ensure access to support.

The role requires your ability to work at various sites, strong communication, and a commitment to privacy and HIPAA standards. Bilingual Spanish is a plus, with a focus on timely, accurate processing.