Patient Financial Navigator

Med-Metrix; Langhorne (Bucks County); On-site; USD 42,000 - 64,000; Full time

Job summary

Med-Metrix is seeking a Patient Advocate to help uninsured and underinsured patients access financial assistance and federal benefits. You will complete applications, gather documentation, and coordinate with agencies to secure support.

You will interview patients, verify eligibility, and manage records while ensuring PHI is handled in compliance with HIPAA and information security policies. On-site attendance is required across client sites.

Qualifications

• High school diploma or equivalent required; healthcare-related degree preferred.
• 2-3 years of customer service experience preferred.
• Bilingual in Spanish (spoken and written) a plus.

Responsibilities

• Assist patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI.
• Interview patients at bedside and in ER to assess eligibility and gather information.
• Identify eligibility and collect required documentation.
• Submit and track applications with local assistance offices.
• Provide support for Marketplace insurance when applicable.
• Maintain accurate records and meet productivity goals.
• Verify and update insurances.
• Use, protect and disclose PHI in accordance with HIPAA.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Med-Metrix is seeking a Patient Advocate to help uninsured and underinsured patients access financial assistance and federal benefits. You will complete applications, gather documentation, and coordinate with agencies to secure support.

You will interview patients, verify eligibility, and manage records while ensuring PHI is handled in compliance with HIPAA and information security policies. On-site attendance is required across client sites.