Lead Patient Financial Counselor

Parkland Health; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Parkland Health in Dallas, TX seeks a skilled Patient Financial Services professional to lead funding program screenings and guide patients through public assistance options, ensuring timely qualification and appropriate enrollment.

The role requires strong interview and documentation skills, proficiency with medical software, and the ability to coordinate with nurses, physicians, and payers to protect Parkland's financial viability.

Qualifications

• Must have 4 years experience determining financial eligibility for government or public funding.
• High School Diploma required; two years of college preferred.
• ACA certification within 12 months of hire.
• Experience with medical software and Microsoft Office.
• Bilingual in Spanish preferred.

Responsibilities

• Interview patients to determine and assess financial eligibility.
• Verify insurance benefits and third-party payors to maximize funding sources.
• Assist patients through the ACA and other public funding processes.
• Process registrations and maintain accurate documentation in the hospital system.
• Balance cash, collect copays and unpaid balances as required.
• Collaborate with nurse navigators and PFMS staff to ensure smooth workflows.
• Maintain knowledge of funding programs and compliance requirements.

Skills

Interview patients

Eligibility determination

Insurance verification

Public assistance programs

Documentation

Communication skills

Team collaboration

Bilingual Spanish preferred

Microsoft Office

Stress management

Education

High School Diploma/GED

Two Years of College preferred

Tools

Medical software

Office Suite

Job description

Parkland Health in Dallas, TX seeks a skilled Patient Financial Services professional to lead funding program screenings and guide patients through public assistance options, ensuring timely qualification and appropriate enrollment.

The role requires strong interview and documentation skills, proficiency with medical software, and the ability to coordinate with nurses, physicians, and payers to protect Parkland's financial viability.