Patient Financial Navigator

Savista; Center (IN); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

HSA and FSA accounts

401(k) with company match

Life insurance

PTO and paid holidays

Professional development programs

Calm Premium wellness benefits

Employee discounts

Job summary

Savista is seeking an Eligibility Specialist 2 to support patients across multiple locations in the United States. You will conduct eligibility screenings and guide patients through Medicaid, Medicare, disability, and hospital charity care applications to help them gain access to needed services.

The role requires compassionate, clear communication in English and Spanish, with the ability to manage a busy caseload and maintain HIPAA-compliant records.

Qualifications

• High school diploma or GED.
• Proficiency in English and Spanish.
• 2+ years in a customer-facing role (healthcare/financial counseling preferred).

Responsibilities

• Perform advanced eligibility screenings to identify coverage options and financial assistance.
• Contact patients by phone to complete screenings and documentation.
• Guide patients through Medicaid, Medicare, disability, and hospital charity care applications with timely submissions.
• Collaborate with hospital staff and government agencies to resolve eligibility issues.
• Manage a high caseload while meeting deadlines and quality KPIs.
• Explain financial responsibilities clearly and empathetically.
• Maintain confidential records in HIPAA-compliant manner.
• Document, track, and report patient information across multiple systems.
• Provide limited staffing coverage at nearby locations as needed.
• Complete special projects as assigned.

Skills

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

Savista is seeking an Eligibility Specialist 2 to support patients across multiple locations in the United States. You will conduct eligibility screenings and guide patients through Medicaid, Medicare, disability, and hospital charity care applications to help them gain access to needed services.

The role requires compassionate, clear communication in English and Spanish, with the ability to manage a busy caseload and maintain HIPAA-compliant records.