Patient Financial Navigator

Amberwell Health; Atchison (KS); On-site; USD 38,000 - 54,000; Full time

Job summary

Amberwell Health in Atchison, KS seeks a Financial Counselor to register patients for inpatient and emergency services and to collect complete demographic and insurance information for billing. The role includes identifying patients needing financial assistance and guiding them through applicable programs.

The position requires a high school diploma or GED, healthcare billing experience, and strong organizational and communication skills.

Qualifications

• High School Diploma or GED required.
• Experience in healthcare billing preferred.
• Customer service experience preferred.
• Basic computer proficiency.
• Basic insurance understanding.
• Excellent organizational and prioritization skills.
• Strong interpersonal skills.
• Attention to detail.
• Strong written and oral communication skills.
• Maintain compliance with HIPAA and patient confidentiality.

Responsibilities

• Collect complete demographic and insurance information from patients.
• Enter collected information into hospital information system accurately.
• Obtain copies of necessary documentation.
• Obtain patient signatures as required.
• Proactively identify patients in need of financial assistance.
• Determine appropriate assistance program and assist patient in the application process.
• Monitor OB departments for newborns requiring enrollment in Medicaid and assist in enrollment.
• Promote patient compliance with collection policies on self-pay/contractual accounts.
• Greet patients and families professionally and guide them to the appropriate department or individual.
• Engage with Patient Accounts Clerk for payment plan setup.
• Create or generate reports as needed by the Patient Engagement Manager.
• Receive patient payments and enter into hospital information system.
• Assist with Switchboard and Admissions when not with a patient.
• Other duties as assigned.

Skills

Healthcare billing

Customer service

Written and oral communication

Interpersonal skills

Attention to detail

Organizational skills

HIPAA compliance

Education

High School Diploma or GED

Job description

Amberwell Health in Atchison, KS seeks a Financial Counselor to register patients for inpatient and emergency services and to collect complete demographic and insurance information for billing. The role includes identifying patients needing financial assistance and guiding them through applicable programs.

The position requires a high school diploma or GED, healthcare billing experience, and strong organizational and communication skills.