Patient Financial Counselor & Services Rep II

Washington University; Memphis (TN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Vacation & holidays

Health insurance

Transit benefit

Retirement plan

Wellness programs

Family caregiver leave

Tuition assistance

Job summary

Washington University in St. Louis is seeking a detail-oriented staff member to collect insurance information, assist with financial counseling, and support patient registration and scheduling.

You will help explain billing processes to patients and staff, ensuring accurate updates to schedules and records. The role requires a high school diploma, BLS certification within the first month, and prior experience with medical billing systems or third-party claims.

Qualifications

• High school diploma or equivalent.
• Basic Life Support (BLS) certification within one month of hire date.
• Experience with billing systems and third-party claims in a medical office or similar setting.

Responsibilities

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients and assists with form completion.
• Reviews schedule for new patients and makes updates when necessary.
• Calls patients with appointment time reminders; obtains insurance information and referral forms.
• Explains billing process to patients; answers inquiries from patients and third-party payers.
• Explains billing process to other staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending reminder cards and other scheduling duties.
• Performs other duties as assigned.

Education

High school diploma

BLS Certification

Job description

Washington University in St. Louis is seeking a detail-oriented staff member to collect insurance information, assist with financial counseling, and support patient registration and scheduling.

You will help explain billing processes to patients and staff, ensuring accurate updates to schedules and records. The role requires a high school diploma, BLS certification within the first month, and prior experience with medical billing systems or third-party claims.