Patient Financial Counselor & Billing Advocate

East Alabama Health; Opelika (AL); On-site; USD 38,000 - 48,000; Full time

Job summary

East Alabama Medical Center in Opelika, AL is seeking a Claims Analyst - Financial Counselor to help patients resolve outstanding balances, clearly explain charges, and discuss payment arrangements while delivering respectful, patient-centered service. The role also screens for charity care, documents eligibility, and collaborates with the billing team to offer feasible options.

Strong communication and empathy are essential to support patients through the financial counseling process and

Qualifications

• High School Diploma or equivalent.
• Healthcare/Computer/Customer Service/Collections - 1 year experience.
• Required Registration/License/Certification.

Responsibilities

• The Claims Analyst - Financial Counselor is responsible for working with patients to resolve their outstanding account balances. This includes providing an explanation of the account balance, offering payment arrangements and/or screening for charity care.

Skills

Healthcare/Computer/Customer Service/|

Education

Associates Degree

Job description

East Alabama Medical Center in Opelika, AL is seeking a Claims Analyst - Financial Counselor to help patients resolve outstanding balances, clearly explain charges, and discuss payment arrangements while delivering respectful, patient-centered service. The role also screens for charity care, documents eligibility, and collaborates with the billing team to offer feasible options.

Strong communication and empathy are essential to support patients through the financial counseling process and