Patient Financial Counselor: Access, Verify & Support

Community Health Systems; Foley (AL); On-site; USD 32,000 - 44,000; Full time

Job summary

Community Health Systems in Foley, AL is seeking a Financial Counselor I to support patient access and revenue cycle operations by verifying insurance coverage, securing financial arrangements, and coordinating patient account management. This role serves as a key resource for patients by providing financial counseling and facilitating assistance applications.

The position requires strong communication, familiarity with insurance verification, and the ability to collaborate with multiple

Qualifications

• Knowledge of healthcare billing and insurance verification processes.
• Strong interpersonal and communication skills with a customer service focus.
• Ability to organize and prioritize tasks in a fast-paced environment.

Responsibilities

• Establishes and negotiates payment arrangements with patients per department policy.
• Completes and submits financial assistance applications and follows up on documentation.
• Verifies insurance eligibility and benefits; obtains authorizations where applicable.
• Reviews daily reports to ensure accounts have valid payment sources or counseling documentation.
• Responds to patient inquiries about balances, billing concerns, and coverage.
• Records all actions and communications in the system with proper comment types.
• Maintains communication with patients throughout care continuum including pre-admission and post-discharge follow-up.

Skills

Healthcare billing

Insurance verification

Communication skills

Customer service

Microsoft Office

EHR systems

Education

Experience in healthcare billing/registration (0-2 years)

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Community Health Systems in Foley, AL is seeking a Financial Counselor I to support patient access and revenue cycle operations by verifying insurance coverage, securing financial arrangements, and coordinating patient account management. This role serves as a key resource for patients by providing financial counseling and facilitating assistance applications.

The position requires strong communication, familiarity with insurance verification, and the ability to collaborate with multiple