Patient Financial Counselor

Oak Valley Hospital; Oakdale (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

PTO 3 weeks

Medical, dental, vision

Employer-paid life insurance

401(a) pension plan

403(b) and 457 retirement plans

Tuition reimbursement

Job summary

Oak Valley Hospital District is seeking a dynamic Patient Financial Counselor for the PFS department in Oakdale, CA. This role focuses on helping patients understand insurance benefits, arrange payments, and guide eligibility for financial assistance within a supportive care environment.

The position offers full-time hours, competitive benefits, and opportunities to advance in patient services. Bilingual English/Spanish is preferred to assist diverse families in the community.

Qualifications

• High school graduate required; 2-year college degree or equivalent preferred.
• Experience in customer service, collections, or sales in healthcare preferred.
• Knowledge of medical billing and California state insurance requirements preferred.

Responsibilities

• Educate patients on insurance benefits and cost-of-care options.
• Collect payments and set up payment arrangements.
• Process financial assistance applications and communicate with patients to resolve inquiries.
• Provide outstanding customer service and promote positive financial experiences.

Skills

Customer service

Collections

Healthcare billing

Communication skills

Bilingual English/Spanish

Education

High school graduate

2 Year College Degree or equivalent

Tools

Medical billing software

Job description

**Openings:** 1### Job Description**Oak Valley Hospital District is currently seeking a dynamic Patient Financial Counselor** for our PFS department who will embrace our mission, vision, and values. This individual must have a passion for nursing excellence and be willing to provide outstanding patient and family supported care.Created to provide residents of Oakdale and the surrounding rural communities with access to superior quality medical information, treatment and care, Oak Valley Hospital District was formed in 1968 and has evolved to meet the changing medical needs of the local community. With a hospital and emergency department, skilled nursing facility, four healthcare clinics, occupational healthcare clinic, and an ambulance company, OVHD is well equipped to care of our incredible community.Oak Valley Hospital features a staff that provides compassionate critical care and delivers exceptional patient experiences. We offer a competitive salary, three weeks of PTO, flexible scheduling, one-on-one patient care, and regular evaluations.Our full-time employees enjoy a comprehensive benefit package, including medical, dental, vision, employer-paid life insurance, EAP, 401(a) pension plan, optional 403(b) and 457 retirement plans with immediate eligibility, and a tuition reimbursement program. Beyond an outstanding benefit package, we take pride in hiring and working with the best employees. Our accomplished staff reflects the community we serve. They are proof of our commitment to creating a dynamic, inclusive environment that fuels high quality patient care.A patient financial counselor helps patients understand and navigate the financial aspects of their healthcare, acting as a liaison between patients, insurance companies, and providers to manage medical bills, secure payment plans, and identify eligibility for financial assistance programs. Key duties include educating patients on insurance benefits, collecting payments, setting up payment arrangements, processing financial assistance applications, and communicating with patients via phone and in person to resolve account inquiries and promote positive financial experience.This position is dedicated to customer support and financial counseling activities with the patient providing excellent service related to identifying and collecting prior to service, cost for care, prior balances and providing financial options, support and guidance to patients/ families/ representatives as well as OVHD agencies for hospital accounts. The role provides advanced communication and collection on financially risky scheduled patients. The role possesses strong understanding of medical service coverage and associated 3rd party, governmental and internal policies and options to best serve the patient for patient services provided in the hospital setting including appropriate collection, service support practices that aligns with price transparency, consumerism, up to date industry regulations, OVHD requirements for advance notice and collection of elective services. This role is a patient /family/ customer facing resource responsible for creating exceptional patient experience by providing easy, convenient and personalized service designed to fully resolve and financially clear patients for service. The person will remain current with service, policies, and options to best serve the patients of OVHD.If this sounds like the opportunity you’ve been waiting for, don’t delay any longer! Apply now and join our talented team of nurses and physicians today and start building the career of your dreams!**JOB REQUIREMENTS*** High school graduate* 2 Year College Degree or equivalent* Minimum of (4) years of experience or healthcare related field.* Minimum of (1) year of customer service, collection agency, or sales experience.* Experience with medical billing software.* Knowledge of managed care and California state insurance requirements, highly preferred* Investigative/analytical/research skills to identify and communicate financial options for patients.* Must be diplomatic and have the ability to communicate in a clear and concise manner.* Must have the ability to work with and maintain other office machines.* Must possess good written and verbal communications skills.* Must be able to work independently, self-motivated, demonstrate the ability to work with little supervision in a fast-paced environment and meet required deadlines.* Able to perform basic mathematical calculations.* Assists in other areas of the department when needed.* Bilingual (English/Spanish) preferred.Salary: $22.00 per hour**Location:** Oakdale, CA