PATIENT FINANCIAL COUNSELOR

System Support; Dayton (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a compassionate Patient Financial Counselor to join their dedicated team. This role is ideal for individuals who are passionate about helping others navigate the complexities of healthcare financial challenges. You will play a vital role in assisting patients with their medical expenses, providing valuable support and guidance. This position offers the opportunity to work in a nurturing environment that prioritizes employee satisfaction and professional growth. Join a community of professionals committed to making a difference in the lives of patients while enjoying a fulfilling career path.

Qualifications

• 3-5 years of experience in patient financial counseling or related fields.
• Knowledge of medical terminology and billing practices preferred.

Responsibilities

• Assist patients with financial challenges related to healthcare.
• Provide support and guidance for medical expenses and billing.

Skills

Verbal Communication

Listening Skills

Multi-tasking

Mathematical Aptitude

Windows-based Computer Proficiency

Education

High School Completion / GED

Associates Degree in Related Field

Tools

Windows-based Software

Job description

Position: Patient Financial Counselor

Department: Financial Counselors

Shift: Varies/ Weekends & Holidays

Status: Full-Time/ 80 hours per pay period

Facility: Miami Valley Hospital/ On-site

Are you passionate about making a difference in people's lives and looking for a career that is not just a job, but a mission? As a Patient Financial Counselor at Premier Health, you'll find your calling. This role is perfect for those who thrive on helping others overcome their financial challenges associated with healthcare. You'll be part of a team dedicated to providing compassionate support and guidance to patients navigating their medical expenses, making a tangible difference in their lives daily. Premier Health is renowned for its commitment to employee satisfaction and fostering a culture where everyone feels valued and connected. Our reputation as a beloved employer comes from our dedication to nurturing the well-being and professional growth of our staff, ensuring a fulfilling career journey. In this role, you will experience the joy of working within a community of professionals who love what they do, ensuring you're part of a team that values your contribution and helps you grow.

Education

Minimum Level of Education Required: High School completion / GED

Additional requirements:

Preferred educational qualifications: Associates Degree preferred in related field.

Position specific testing: Preferred Windows-based computer typing 25 wpm.

Licensure/Certification/Registration: Medical Terminology and coding knowledge preferred.

Experience

Minimum Level of Experience Required: 3 - 5 years of job related experience

Preferred experience: Experience working with the public is preferred. Courses/workshops in compliance, medical self-pay accounts receivable management, Medicaid, medical billing preferred. Familiarity with statutes and regulations regarding self-pay collections practices and financial assistance is preferred.

Other experience requirements: Overall knowledge of patient registration, third party collections, verification of insurance benefits, Medicaid and other government programs, financial assistance, hospital billing and/or managed care contracts is required. 4+ years of recent financial assistance, billing, insurance verification, or self-pay accounts receivable management experience in a healthcare/medical setting or financial institution setting with oversight of functions such as processes credit applications; verifies credit references and information; determines lines of credit. Prepare reports on the status of credit and collections, and other operating statements is required. Must possess good math skills and pass a skills test which includes calculating co-pays and deductibles.

Knowledge/Skills

• Ability to perform a variety of tasks, often changing assignments on short notice.
• Must be adept at multi-tasking.
• Will be required to learn and work with multiple software/hardware products to be used during the course of an average work day.
• Must possess excellent verbal and listening communication skills.
• Must be able to maintain a professional demeanor in stressful situations.
• Must be adept with machinery typically found in a business office environment.
• Possesses mathematical aptitude to make contractual calculations and estimate patient financial obligations to achieve financial clearance.
• Able to build productive relationships with all contacts.
• Must be proficient in Windows-based computer technology, including keyboarding and typing at least 30 wpm.
• Prefer minimally one-year experience in a hospital, medical office/clinic, or insurance company.
• Overall knowledge of third party collections, registration, billing and contracts is preferred.