Patient Navigator/Financial Counselor

H.O.P.E. Helping Our Patients Everywhere; Pembroke Pines (FL); Remote; USD 30,000 - 45,000; Part time

Job summary

A leading company in healthcare services is seeking a Patient Navigator/Financial Counselor to assist patients in navigating the healthcare system. This part-time role involves providing financial counseling, explaining payment options, and offering emotional support. The ideal candidate will have strong customer service skills, be bilingual, and possess a high school diploma. Join a dedicated team focused on empowering patients and connecting them with essential resources.

Qualifications

• Minimum 2 years experience in medical office and financial counseling.
• Knowledge of insurance and billing processes.

Responsibilities

• Explain diagnoses, treatment plans, and medications to patients.
• Link patients to providers and financial assistance programs.
• Assist in scheduling healthcare appointments.

Skills

Bilingual proficiency

Customer service

Communication

Empathy

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Healthcare software

Job description

Job Description: Patient Navigator/Financial Counselor

Location: Broward or Miami Dade (Part-time, mostly remote)

Company: H.O.P.E. - Helping Our Patients Everywhere

Overview: H.O.P.E. offers a concierge-level service connecting clients with top-tier medical providers, prompt services, and treatments, regardless of insurance status. We focus on understanding your healthcare needs, concerns, and options to empower informed decisions.

Role Summary:

This part-time role involves assisting patients in navigating the healthcare system, providing financial counseling, and explaining payment options. The weekly schedule is approximately 35 hours, Monday to Friday, 9 am to 4 pm.

Qualifications:

• Bilingual proficiency is mandatory
• Minimum 2 years experience in medical office and financial counseling
• Strong customer service skills and empathy
• Excellent communication and interpersonal skills
• Knowledge of insurance and billing processes
• Ability to thrive in a fast-paced environment
• Proficiency in Microsoft Office and healthcare software
• High School Diploma or equivalent

Responsibilities:

• Guidance and Education: Explain diagnoses, treatment plans, and medications to patients to aid informed decision-making.
• Resource Connection: Link patients to providers, community resources, and financial assistance programs.
• Appointment Coordination: Assist in scheduling and coordinating healthcare appointments.
• Emotional Support: Offer emotional support to patients and families during their healthcare journey.
• Follow-up: Monitor patient progress and facilitate follow-up care and resource connection.
• Communication: Ensure clear communication between patients, families, and healthcare teams.
• Barrier Resolution: Identify and help resolve barriers to care, advocate for patient needs.

Additional Details:

• Seniority Level: Entry level
• Employment Type: Part-time
• Job Function: Other, Information Technology, Management