Patient Financial Specialist

Synapsehealth; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Patient Financial Specialist, where your role will be pivotal in managing patient accounts and delivering exceptional customer service. This position offers you the opportunity to engage directly with patients, ensuring their billing and insurance queries are resolved efficiently. You'll be part of a dedicated team committed to transforming the DME industry, making a real impact in patients' lives. Enjoy a supportive work environment that prioritizes professional growth and a healthy work-life balance, along with comprehensive benefits including medical and dental insurance, and a 401K plan.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K with Employer Match

Paid Time Off (PTO)

Professional Growth Opportunities

Qualifications

• 3+ years of billing and A/R experience in healthcare.
• Proficient in MS Office and ability to learn job-specific software.

Responsibilities

• Communicate with patients about billing and payment activities.
• Submit and review DME claims for compliance with regulations.

Skills

Billing and Accounts Receivable

Customer Service

DME Knowledge

MS Office Proficiency

Analytical Skills

Communication Skills

Education

High School Diploma

Bachelor's Degree

Tools

EMR Systems

Practice Management Software

Job description

Join to apply for the Patient Financial Specialist role at Synapse Health

Join to apply for the Patient Financial Specialist role at Synapse Health

Direct message the job poster from Synapse Health

Talent Partner @ Synapse Health | SHRM-CP, Talent Acquisition

Synapse Health | Who We Are

With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters.

Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn Page.

What We Need:

The Patient Financial Specialist (PFS) will report directly to the Manager of Revenue Cycle Management. This team member contributes to the overall management of patient A/R and performs various tasks supporting the RCM functions of billing and payment posting. In addition, the PFS will provide outstanding customer service to patients regarding their billing and payment activity, balances owed and health insurance information.

What You Will Do:

• Communicate directly with patients, over the phone and in writing, regarding their billing and payment activity, balances owed and health insurance information.
• Maintain patient demographic, payment and insurance information.
• Perform eligibility verifications.
• Review DME claims for accuracy and compliance with CMS and private payer billing guidelines and regulations.
• Submit accurate and compliant DME claims to health insurance plans.
• Post patient and insurance payments.
• Research patient A/R and complete follow up tasks.
• Research patient credit balances and request refunds when appropriate.
• Maintain patient demographic and insurance information.
• Maintain quality and quantity of work that meets or exceeds exceptions.
• Perform additional job duties as assigned.

What You Have:

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include:

• High school diploma. Bachelor’s degree preferred.
• At least 3 years' billing and accounts receivable experience in the healthcare industry.
• DME knowledge and billing experience strongly preferred.
• Proficient in MS Office applications and ability to learn department and job-specific software systems (e.g., applicable practice management and EMR systems).
• Demonstrate organizational skills.
• Demonstrate effective verbal and written communication skills.
• Demonstrate analytical skills when problem-solving.
• Demonstrate high attention to detail and a high degree of accuracy.

What Sets You Apart:

• Accountability: Demonstrates an understanding of the link between one's own job responsibilities and overall organizational goals and needs.
• Analytical Thinking: Demonstrates the ability to deconstruct information into smaller categories in order to draw conclusions.
• Decision Making: Manages to make the right decision in complex situations.
• Management and Leadership: Demonstrates the ability to influence and guide members of an organization.
• Result Oriented: Demonstrates knowledge in setting and achieving challenging goals.

What Sets Us Apart

It’s no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn’t mean we can’t enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include:

• Professional growth opportunities with compelling career paths
• Healthy work-life balance culture with paid time off (PTO)
• Medical, dental and vision insurance for full-time team members
• 401K savings plan with employer contribution match

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance, Customer Service, and Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Synapse Health by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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