Patient Financial Concierge

CO080 Memorial Physician Group; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

Memorial Physician Group is seeking a Patient Financial Services Representative to greet patients and guarantors in hospital, ambulatory or medical office settings. You will collect demographic, financial and insurance eligibility information and verify that notices and consent forms are signed.

The role emphasizes exceptional customer service, accurate data entry and the ability to explain policies and options clearly while guiding patients through the process and addressing questions promptly.

Qualifications

• High School Diploma or Equivalent (Required).
• No experience required; 1 year of related hospital, medical office or customer service experience preferred.

Responsibilities

• Greets patients and guarantors in hospital, ambulatory or medical office setting.
• Obtains and verifies demographic, financial and insurance eligibility information.
• Provides patient estimates and explains policies and options clearly.
• Maintains accurate daily deposits of payment collections.
• Verifies insurance benefits and coverage active status; determines filing order.
• May schedule walk-in appointments and obtain pre-certifications/authorizations.

Skills

Customer Service

Communication

Data Entry / Keyboard

Education

High School Diploma or Equivalent

Job description

Memorial Physician Group is seeking a Patient Financial Services Representative to greet patients and guarantors in hospital, ambulatory or medical office settings. You will collect demographic, financial and insurance eligibility information and verify that notices and consent forms are signed.

The role emphasizes exceptional customer service, accurate data entry and the ability to explain policies and options clearly while guiding patients through the process and addressing questions promptly.