Patient Financial Advocate and Eligibility Specialist

Savista, LLC; Scottsdale (AZ); On-site; USD 28,000 - 32,000; Full time

Job summary

Savista, LLC in Scottsdale, AZ is seeking an Eligibility Specialist I to advocate for patients, assess financial assistance options, and guide them through government and charity programs. The role requires in-person visits at Shea Medical Center and related sites, with 40-hour weeks, scheduling between 7:00 am and 7:00 pm, and a strong focus on HIPAA compliance and compassionate service.

Candidates bring a high school diploma and at least one year of customer-facing experience; knowledge of

Qualifications

• High school diploma or GED.
• At least 1 year of customer-facing experience, preferably in healthcare or financial counseling.
• Flexibility to provide support at nearby hospital locations within assigned market area, as needed for vacancy coverage.
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.
• Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.
• Capability to work in a fast-paced environment with changing priorities and patient needs.
• Demonstrate genuine care for patients’ needs and concerns, building trust and rapport.
• Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals.
• Ensure all documentation is accurate, complete, and submitted on time.
• Reliable transportation and a valid driver’s license.
• Experience in healthcare revenue cycle, financial counseling, or insurance verification.
• Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
• Knowledge of medical terminology and healthcare accounts receivable processes.

Responsibilities

• Meet with patients in-person to assess eligibility and provide compassionate guidance on available programs.
• Facilitate the application process for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation.
• Act as a liaison between patients, hospital staff, and government agencies to establish eligibility, secure funding and resolve coverage issues.
• Manage multiple patient cases, prioritizing tasks to meet deadlines and ensure effective follow-up on pending applications.
• Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner.
• Maintain accurate and confidential records in compliance with HIPAA and organizational policies.
• Consistently achieve productivity and quality metrics, contributing to the organization's financial counseling objectives.
• Efficiently use multiple systems and databases to gather, track, and report on patient data.
• Assist with vacancy coverage, as needed.
• Complete special projects, as assigned.

Skills

Customer-facing experience

Healthcare knowledge

Financial counseling experience

HIPAA compliance

Communication skills

Education

High school diploma or GED

Job description

Savista, LLC in Scottsdale, AZ is seeking an Eligibility Specialist I to advocate for patients, assess financial assistance options, and guide them through government and charity programs. The role requires in-person visits at Shea Medical Center and related sites, with 40-hour weeks, scheduling between 7:00 am and 7:00 pm, and a strong focus on HIPAA compliance and compassionate service.

Candidates bring a high school diploma and at least one year of customer-facing experience; knowledge of